Business ProfileforHospitality Heating and Air Conditioning, Inc

I purchased the service plan for $209 on June 30, 2023 for a rental property. I had a appt for July 6th, they called and left a voicemail they day of (shortly before their arrival time) that they needed to reschedule. It took me several hours of calling to finally speak with someone, and they pushed the reschedule all the way to August 17th, citing other customers who were more urgent than a seasonal maintenance. August 17th rolls around, and they again called and cancelled the appt, and did not care the tenants had taken off work to be present. I requested to cancel the contract and get a refund since no services had been rendered. They stated a no refund policy, but upon my insistence, they checked with the owner. The owner Gene agreed, so they let me know I would be getting the check in the mail. After 2 months of not receiving the check and calling multiple times, I was connected with Gene himself. At this time I did still have the service on my personal home, as they had done well here and I was hoping the service I received at the rental was isolated (different cities.) Gene said instead of the refund why don't we just credit your personal home the $209 for the upcoming renewal, to which I (stupidly) agreed. I then called to schedule my personal service maintenance and the $209 had not been credited. The rep said I would need to pay to get a service, even after I explained the situation. At this point I said just give me the $209 refund check as originally planned since my personal home had expired and they did not credit. This was October of 2023. I have repeatedly called every 2-3 weeks asking the status of my check, and have spoken to the owner Gene on multiple occasions, and continue to just get the run around that he thought the office had mailed it. Yet when I speak to the office, they claim Gene is the only one who can cut the check. This has now been almost a year of continuous follow-up for the refund I am owed and told I would receive.