Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Tropic Aire Patio Gallery has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforTropic Aire Patio Gallery

    Outdoor Furniture

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers casual furniture, outdoor products, sunrooms, fountains, grills, and accessories.

    Business Details

    Location of This Business
    1404 Charleston Hwy, West Columbia, SC 29169-5516
    BBB File Opened:
    3/21/1995
    Years in Business:
    47
    Business Started:
    9/23/1977
    Business Incorporated:
    9/23/1977
    Type of Entity:
    Corporation
    Number of Employees:
    12
    Alternate Business Name
    • Tropic Aire of Columbia, Inc.
    Contact Information

    Principal

    • Ms. Judith C. Singleton, Secretary/Treasurer

    Customer Contact

    • Mr. R.M. (Duke) Singleton, President
    • Ms. Judith C. Singleton, Secretary/Treasurer
    Additional Contact Information

    Fax Numbers

    • (803) 796-6941
      Primary Fax

    Phone Numbers

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Barbara M

    1 star

    05/17/2022

    Avoid unless you like bad customer service!!!

    First time ever writing a critical review, but Tropic Aire earned zero stars rating from us

    When the owner of the store hangs up on you because he didn't want to deliver a few items back after: 1) Tropic Aire asked us to return items for them to inspect and fix because of manufacturing issues. 2) An employee who stated in front of two of us that they would fix and get the items back to us. Of course we assumed there would be no charge for this since you would think they would want stand behind the products they sell and keep a new customer happy. Nope: "That would cost us to much to deliver" the owner said. Our reply was he probably won't be getting a great review from us. With that he hung up saying "I won't be threatened". Wow!!!! Apparently a bad review would be threatening!! In any event, we have already had two different people ask us where we got our furniture. We told them and needless to say, they will not be going to visit Tropic Aire.

    Tropic Aire Patio Gallery Response

    05/17/2022

    First we would like to apologize that you had such an experience, obviously this is not what we strive for. I think it is important to note that you were not speaking with the owner of our business. That said, we will look into the situation. The items you purchased were pickup by you flat pack for you to assemble. We did have you bring those items in to go over the manufacturing issues, corrected them, and had it ready for your pickup. We offered to deliver free of charge when we were in your area (which would have ended up being today), or a 1/2 price scheduled delivery to your home which was declined. Please do not hesitate to call us and speak to the owner. Again, we apologize for the frustration and experience. Tropic Aire Patio Gallery

    Local BBB

    BBB Serving Central South Carolina & Charleston

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.