Business ProfileforFirst Bank & Trust

If you are thinking of applying to this card, don't. I had brain surgery in 3/2023 and while in PT, my company of 13 years laid me off. I was the primary income earner and it got extremely hard to pay bills, so I was trying to stay ahead of the game and call to let them know. They put me on a "payment plan", but failed to tell me they would mark me late every month thereafter even though I was paying my payment on time. So, I was paying the payment they told me to pay and unbeknownst to me, they were marking my payments late anyway, I am not sure what the point of that was. Once we got back on track, I called to make a 2k payment and find out why I was marked as late and they tried saying I didn't pay some kind of fee to be put on the payment plan. I didn't even know there was one. Then they wouldn't allow me to make a payment because they stated I was on a payment plan and would not be removed from said payment plan until I paid the entire balance off (5k). So, I had to pay off 5k to be removed from a payment plan that was supposedly created to help me in my time of need. I never signed a contract and I paid all of my monthly payment plan on time. and now have 4 lates on my credit report. Stay away from this company.

Lyndon, thank you for taking the time to let us know about your experience. We are sorry to hear it did not meet expectations. We’ve noted your feedback and will share with the appropriate team. We will contact you directly to assist in resolving your issue. – First Bank & Trust