Business ProfileforBeltone South

After returning the hearing aid, we STILL have not gotten our money back. We were told we'd receive the refund in 45 days - it's been over 75 days! In Jan 2023, Dad just wanted a hearing test but Mr. M***** encouraged him to try their hearing aid & said if he wasn't satisfied, he could return it & get a full refund. So my dad ordered the hearing aid on 1/20/23 & charged $5,539 to his CC. The hearing aid didn't work for Dad -- Mom/I thought his hearing was worse & his ****** hearing aid worked much better. Dad wanted to return them but Mr. M***** insisted my dad give it 45 days & make some adjustments - my dad made 3 more office visits. Hearing aid still didn't work for him - Dad returned hearing aid on 3/14; also got a shock - no full refund, losing $554 due to "restocking fee" which they were not informed about! After the 45-day wait & no refund on their CC - they chased Beltone via emails & repeated calls over several wks - no answers on when they'd get their refund. So ~75 days later, Dad asked me to be his advocate - I emailed Mr. M***** & said I'd write to the BBB & other review sites - immediately got an answer. They "said" they just processed the CC refund & it'd take up to 24 hrs to reflect on my parents' CC. Mom called the CC company the next day - no refund. I informed Beltone - now they said it'd take 2-3 business days! Mom contacted the CC company on Day 3 - no refund. This experience has caused UNDUE STRESS on my elderly parents. My parents just want their $5,539 back! Their refund is 75 days overdue!! Is it their business practice to delay refunds, hold onto people's savings as long as they can, maybe hoping the elderly forget or give up chasing in frustration. I'm writing this to warn others that a "free trial" is not free, think twice about trying their hearing aid, an unwritten 10% restocking fee you won't get back, & you may never see your refund. Beltone, please improve your business practice to refund customers immediately.