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Find a Location

Gray Epperson Automotive has 1 locations, listed below.

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    Business ProfileforGray Epperson Automotive

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers new and used automotive.

    Business Details

    Location of This Business
    4100 Apd 40, Cleveland, TN 37311-7112
    BBB File Opened:
    6/25/2003
    Years in Business:
    22
    Business Started:
    3/1/2002
    Business Started Locally:
    3/1/2002
    Business Incorporated:
    5/1/2004
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 13139 for this business, issued by Department of Commerce & Insurance/TN

    These agencies may include:

    Department of Commerce & Insurance/TN

    500 James Robertson Parkway, Davy Crockett Parkway

    Nashville TN 37243

    (615) 741-2241

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Gray Epperson Hyundai
    • Gray Epperson Mazda
    Business Management
    • Mr. Gray Epperson, Owner
    • Mr. Billy West, General Manager
    • Mrs. Patti Costanza, Office Manager
    Contact Information

    Principal

    • Mr. Gray Epperson, Owner

    Customer Contact

    • Mr. Gray Epperson, Owner
    • Mr. Billy West, General Manager
    • Mrs. Patti Costanza, Office Manager
    Additional Contact Information

    Fax Numbers

    • (423) 303-1330
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Samantha M

    1 star

    04/21/2023

    Bought a 2017 Hyundai Tuscan that was previously traded in from Canada. The morning after we brought it home the fuel line connector broke and spilled over half a tank of gas all over our yard. The dealership claims it was due to pressure from the fuel line but an associate admitted it was due to a technician not hooking it back up properly after an engine swap. We were NEVER told of the engine swap or that it has two open recalls. The dealership had the car towed back two days after purchase to replace the fuel line connector then had an employee drive it back to us the following day. Now onto day 19 of owning the car, after the dealership “claims” to have fixed all issues, it burst into flames with myself and 3 young children inside. Thankfully I was parked and noticed the smoke or I wouldn’t have been able to safely get my kids out. The dealership is claiming NO responsibility and continues to deflect any questions I have about what is going to happen. We have sunk all the funds we had into the down payment and are now out a vehicle, the down payment, still have a car loan, and 3 traumatized children. DO NOT do business with them unless you want to be dissatisfied and possibly burned alive in their “fixed” car. Hyundai USA and Canada are no help either and continue to lie/deflect my concerns as well.

    Local BBB

    BBB of Southeast Tennessee & Northwest Georgia

    BBB Reports On

    BBB reports on known marketplace practices.

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