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          Find a Location

          Century Park Associates, LLC has 44 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileCentury Park Associates, LLC

            Retirement Homes
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            3540 Keith St NW

            Cleveland, TN 37312-4309

            Get Directions
            Visit Website
            (423) 485-9405

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            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/9/2017

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company specializes in senior living facilities and services. 

            Business Details

            This is a multi-location business.

            Find a Location

            Century Park Associates, LLC has 44 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              3540 Keith St NW, Cleveland, TN 37312-4309
              BBB File Opened:
              7/8/2013
              Years in Business:
              23
              Business Started:
              4/3/2001
              Business Started Locally:
              4/3/2001
              Business Incorporated:
              4/3/2001
              Accredited Since:
              10/9/2017
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 381 for this business, issued by Department of Health/Tennessee. The expiration date of this license is 7/31/2025.

              These agencies may include:

              Department of Health/Tennessee

              220 Athens Way, Plaza 1 Metrocenter

              Nashville TN 37243

              (615) 741-3111

              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Ooltewah ALF Investors, LLC
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              Business Management
              • Ms. Esmerelda Lee, Chief Operating Officer/EVP
              Contact Information

              Principal

              • Ms. Esmerelda Lee, Chief Operating Officer/EVP

              Customer Contact

              • Ms. Esmerelda Lee, Chief Operating Officer/EVP
              • Amber Morris, Director
              Additional Contact Information

              Fax Numbers

              • (423) 485-9406
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/15/2023

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              March 1, 2022, my mother was admitted to IU West, from Independent Living, at Westside Gardens. She was released to Westside Skilled Nursing, March 17, 2022. She was assessed for  Assisted Living April 4th. Contracts for Assisted Living were signed April 8th. I asked that anything remaining in the Independent unit be scrapped April 11th. They explained there would be a charge and that was charged / paid on May statement, On April 29, 2022 I was notified that I had not conducted a walk through with Maintenance of the Independent unit and would be charged the full month of April, as well as 3 days in May. I do not find any information in their handbook that a walk through is required. I sent an email to the Executive Director May 6, 2022. We met in person and did not come to a resolution. In September 2022, I contacted Assisted Living about Martha's injuries. They requested a meeting September 28th, and explained Martha would need to move to the Skilled Nursing area of the complex; this needed to be done quickly but was not urgent. Less than 24 hours later they explained Martha would need 24 hour care beginning that evening until her move; otherwise they would wheel her to Skilled Nursing that evening. October 12th I sent an email to Executive Director, Marque M*******, requesting several documents, including physician statement regarding immediate removal, copy of medical records and notice of legal rights and state and local advocacy information. Because I did not receive a response I followed up with another email October 16th. Marque explained he would send to his support team. Because I had not received any response I followed up with an email March 31, 2023. Marque stated he had not heard from support team but would do so that day. It is June 15, 2023 and there has been no response or resolution from my concerns, originating 14 months ago. I have attached those emails and a more thorough description of dates, documents, monies and concerns.
              Read More
              Read 4 More Complaints

              Customer Reviews

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              Local BBB

              BBB of Southeast Tennessee & Northwest Georgia

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