Business ProfileforSouthern Mama's Cleaning & Notary Services

I hired this service to do a deep clean for our move out. When I went to my home I was in shock. She had told me that our blinds would have to be replaced (I got my vacuum out and used the duster tool and all done). There were 3 bathrooms that needed cleaned. I had to re-clean all the fixtures. The towel holders were dusted. None of our walls, ceiling fans, light fixtures weren’t dusted or were the windows cleaned like requested. I had to re-clean the oven and cabinet doors. She said that there was stuff still in the house which I told her she didn’t have to do those rooms. But she didn’t care and just kept going on about it. The most shocking thing was when I asked her about why this all was left she got defensive. At 12:37 she said at 2:30 it would be $600. I said that is fine. At 2:33 she text me she was done. Now that is fine but then she charged me a total of $800 with no approval. she’s saying now that she got done later than that and I must be on a different time zone. I told her I was in town and the she came back to say that she knew for a fact that I was in a different time zone. This defensive behavior is what threw many red flags. She said she cleaned my house during a tornado warning. Well I’m glad she had a safe place to be. I’ve been through several in that home. I’m just beyond mind blown by her customer service attitude. This was a $400 job from 11-2:30. She was defensive and rude. Never an apology. Kept saying my home was in terrible condition. She cleaned an empty home! I could go in but it’s over now. Just want to warn others. I hired her cause of her positive reviews. Reviews probably her friends gave her. I would never use her service again. If this lets me post photos I will! Beware!

I have all photos and video proof of this home showing before and after conditions of this home. There was rotten food left throughout the home when we arrived. The bill was paid immediately. Homeowner claims she seen the home the same day we finished. There were still lots of belongings to be moved and people coming and going while we were working as well. She contacted me four days later complaining and demanding a refund which was denied as we have all proof of how the home was when we finished. We even cleaned rooms not required. I have proof of our software as well showing our finish time on this home from 3:30-3:45 for all four of our employees. We had 4 girls on site at this home due to the conditions of it. We arrived at 10:30 am and worked solid until 3:45 with no breaks of any type trying to get it done for her. There was so much debri on the floor that we filled a trash bag just from emptying out the vacuum cleaner. The dog hair and debri was so thick we had to complete clean our vacuum many times throughout this cleaning.