Business ProfileforDollar General

I have never in my life been mistreated so poorly before at any store except for the local store in Columbia, SC on Longtown Rd. The Store Manager, Melissa, has been racially profiling me every time I enter the store. She refuses to help me get items off the sky shelf as I am shopping. She has kicked me out of her store just to remove items so I can’t purchase them. I have called customer service several times now and complained about how rude she is to me and refuses to help me. I have videos of her screaming at me for no reason and threatening to kick me out because I ask for help and she won’t help me. I have spoken with a district manager and explained every thing that has happened and he assured me that he would handle the situation and apologized to me for her behavior and told me that I was allowed to continue to shop at their store. Today as I was shopping the store and looking for items she came up to and told me that she is refusing to serve me and that I am to leave her store now. At first I didn’t realize she was talking to me. I said excuse me? And she said you heard me I told you to get out of my store now! When I left I immediately contacted the District Manager, which didn’t respond to me. I called customer service and they said I would hear back with in 24 hours. This is the 4th time I have had to call customer service about her poor attitude and rudeness towards me. I have never broken anything, stole anything or even giving her a reason to treat me the way she treats me. She is harassing me and it’s taking an emotional toll on me. I sat in my car and cried over this situation. I have never cussed at her, said anything mean to her and/or done anything for her to treat me like she has.

At Dollar General, we place a premium on customer service. In order to ensure the situation described will be immediately investigated and addressed, with the information our customer provided our call center, and after seeing our district manager tried to reach out the day this complaint was called in, we have requested our district manager try to reach out to our customer again to address and resolve her concerns.  

Bringing this issue to our attention has provided us with an opportunity to adhere to our mission - serving others - and we sincerely appreciate that.

We apologize for how this experience made our customer feel and we welcome any opportunity we have to serve her in the future.