Business ProfileforThe Pipe Doctor, LLC

August 4 I received an initial invoice and contacted the pipe doctor three times to have the bill corrected because I had an individual come out and he left with no water pressure to my house, they sent out another plumber to fix the situation, the initial part was $200. The second person that came out took that part because it was a faulty part and I purchased a part from Lowe's and he replaced that part. I was told that because the second plumber took the initial part that was $200 that the bill would be adjusted properly. That did not happen until September 16. At that time they said that they would email me a copy and I waited for a copy to come in the mail for me to send a check with it. I never received a bill in the mail until today November 23 I received a lien notice and then requesting $300 for a collection fee. I feel this is poor practice when not everybody does online billing and expects a tangible copy. I was not going to take time off to go to a library and mail it. The person on the phone when I called about the lien letter stated she saw that I read it and I knew that I owed a bill. I tried to reiterate to her that I don't do the online billing. She refused to assist me and wanted to keep reminding me that I was in the wrong and refused to remedy their lack of not sending a bill.