ComplaintsforUS Star Trucking LLC

• Initial Complaint

  01/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  October 22, 2021 I signed contract for my 2014 Nissan Maxima to be picked up from wilmer TX to Smyrna tn and sent $100 deposit and $300 on receiving. I was contacted 2 days later saying they have no drivers. After additional contact they couldn't find a driver and canceled. They sent me quickbook refund but I never got my refund $100. And you cost me $150 for late pick. I want my money back and all fees the bank charged me cause you lied saying it was a valid charge and nonrefundable. Your refund practice sucks!!

  Business response

  02/01/2022

  Business Response /* (1000, 5, 2022/01/24) */ Hello dear customer, sorry for the inconvenience that our agent made, there was no any available driver who can pick up your car at that time, we refunded your money and I am attaching the proof below, sorry for the inconvenience, thanks for your understanding and patience! Consumer Response /* (2000, 7, 2022/01/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Quick response. Thank you

• Initial Complaint

  01/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid a deposit of $200 for them to pick up my car for delivery. They never came to pick me up, they called and asked for more money when refused they won't answer my calls and won't return my deposit. The transaction happened on Friday, January 14. I have the contract signed and texts with information on payment

  Business response

  02/04/2022

  Business Response /* (1000, 5, 2022/01/19) */ Hello dear customer, sorry for the inconvenience that our agent made, we refunded your $200 by cashapp already, we attached the file also below, thanks for your understanding and patience!

• Initial Complaint

  12/27/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  ON NOV 09, 2021 I ****** ******* PLACED AN ORDER TO PICK UP A VEHICLE IN ASHEVILLE, NC TO BRING IT TO NYC FOR 600.00 DOLLARS WITH ****** ****** AT U.S STAR TRUCKING. IN THE CONTRACT THE VEHICLE WAS SUSPOSED TO BE PICKED UP ON 11/09/2021 AND DELIVERED TO NYC ON 11/10/2021 PER THE CONTRACT WHICH OWNER ****** ****** ASSURED ME THAT IT WOULD BE DELIVERED THE NEXT DAY. AFTER ASSURING ME AND PLACING THAT IN THE CONTRACT I PAID A DOWN PAYMENT OF 207.00 DOLLARS ON MY 600.OO DOLLAR ORDER. LATER THAT DAY AFTER SERVERAL CALLS TO SEE WHEN VEHICLE WOULD BE PICKED UP THAT DAY ON 11/09/2021 ****** ****** INFORMED THAT THE VEHICLE COULD NOT BE PICK UP BY U.S STAR TRUCKING. BUT IF I GIVE HIM A FEW DAYS HE COULD HAVE VEHICLE PICKED UP. THE DEALERSHIP CLOSED AT 5PM THAT DAY 11/09/2021 WITH VEHICLE BEING LEFT OUTSIDE FOR PICKED UP DUE TO THE PROMISE OF PICK UP FROM US STAR TRUCKING. AROUND 5PM ****** ****** NOTIFIED ME THAT THE VEHICLE WOULD NOT BE PICKED UP BY U.S STAR TRUCKING BUT WOULD BE PICKED UP WHEN HE FINDS A DRIVER. U.S STAR TRUCKING NEVER HONOR THE CONTRACT BUT KEPT MY 207.00 DOWN PAYMENT DEPOSIT

  Business response

  01/10/2022

  Business Response /* (1000, 5, 2021/12/29) */ Hello dear customer, sorry for the inconvenience that our agent made, we are the broker company that is the middleman between the customer and the driver company, there was no driver to pick up your car on that route, because Christmas was coming, that's why most of the drivers were not working, there was a driver but he was asking for more money, that's why we couldn't book the spot to ship your car, we refunded your money today and you will receive your money, we have sent the receipt for refund on your email also, sorry for the inconvenience again, thank you! Consumer Response /* (2000, 7, 2022/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) THEY RESOLVED THE SITUATION AND ISSUED A REFUND BUT EXPLANATION THAT IT WAS CHRISTMAS COMING AND THERE WERE NO DRIVERS AVAILABLE MAKES NO SENSE BECAUSE IT WAS A MONTH AND A HALF BEFORE CHRISTMAS. THANKS BETTER BUSINESS BUREAU RESOLVING THIS MATTER

• Initial Complaint

  12/22/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The mentioned company picked up my car on 12/11/2021 to move it from Sacramento CA to Denver CO and they told me you will receive your car in your new address in 4 days but 12 days passed from the date of pickup and still I don't know when I will receive my car. Every morning when I wake up I am texting them to know about my car but even they don't tell me that when I will receive it. I have very hard time here with out my car and daily I am paying for Lyft do to my daily works and shopping here.

  Business response

  12/24/2021

  Business Response /* (1000, 5, 2021/12/24) */ Hello dear customer, sorry for the inconvenience that the driver company made, actually we are the broker company that the middle-man between the customer and the driver company, in order to transport the car, we post customer's order on the board called Central Dispatch that the driver companies can check loads, if the drivers interest in the load of customer, they will call us and we book the spot to pick up our client's car, and broker company's job stops at that point actually if there is no any problem with the driver company or customer, so LVIV Express Inc. contacted us regarding your car to ship, and we gave your load to this company to transport, and they also guaranteed us to deliver the car on time, but they still couldn't do their job done, we are also so unhappy from this company, we are calling and texting them everyday about when they are going to deliver the car, they keep saying there is a problem with the truck and they still couldn't fix it, when they fix, they are gonna deliver the car they said, your car is on the storage and it is safe, we got the estimated address for the storage but only LVIV Express Inc. knows the exact address for the storage, we are trying to hire a driver to ship your car, but you know Christmas is near, 99 percent of the drivers do not work, that's why it is going to be a little harder to hire a carrier, we are doing our best, sorry for the inconvenience, we will get back to you as soon as we hire a reliable carrier company, if you want you can complain driver company on BBB which is LVIV Express Inc., thank you! Consumer Response /* (3000, 7, 2021/12/27) */ Good morning, I want to explain more to you about this case , I talked with US Star Trucking LLC about the shipping of my car from Sacramento California to Denver Colorado and they told me ok we will pick up your car and will deliver it to your new address in 4-5 days. They picked up my car on 12/11/2021 and today is 12/25/2021 that I haven't received my car yet ,Although up to now 15 days past from the pickup of my car but still they don't tell me that when I will receive it. Every day I am texting them and calling them but they don't give me clear answers or exact time of delivery. We are 5 people in family me my 3 kids and my wife and we moved from California to Denver newly and it is our second week here that We spend money to take Lyft Uber for our Urgent works and shopping here. I worked as a Uber Eat driver in Sacramento and I earned daily about 100$ by my car and now as I don't have my car I can't work as Uber eat driver. Even though I can't earn money for the expenses of my family I am spending money for the Lyft Uber. I hope you consider my situation and problems and help me to get back my car and also make the company to compensate my expenses that I am doing because of there worst service. Thank you, ****** Business Response /* (4000, 9, 2021/12/29) */ Hello dear customer, we are doing our best to help you, we are not doing inconvenience, the driver company is doing, you have to complain to the driver company which is LVIV Express Inc., not us, if they do not deliver your car in 3 days, we will make a complaint to their company, thank you! Business Response /* (1000, 18, 2022/05/19) */ ***Document Attached*** Hello dear BBB, we have already delivered this car 3 months ago, customer had a problem with the driver company which is LVIV Express Inc., but there is no problem with this order right now, becuase it has been delivered and closed already, we are also attaching the proof which is the DispatchSheet about car has been delviered, thank you!

• Initial Complaint

  12/17/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 12/3/21 I received a quote from US Star Trucking LLC for $1,050 to have a truck delivered from MI to TX. I signed a contract that said it would be picked up on 12/7 and delivered on 12/10. I paid a $200 deposit. After I paid, my contact (*****) at the company kept saying he didn't have a driver when I asked what the status was (when he did eventually respond to my attempts at contacting him). Today (12/16) he emails me and says he might have a driver who can pick up the truck on 12/18 but is now asking for $1,200. I called the phone number listed on the company website because ***** never answers his phone or text messages, and rarely answers emails. The person I spoke with ****** said he didn't know why ***** is asking for more money and that he would get someone to call me back. If they couldn't do it at the agreed upon time, they should have told me before I signed the contract or paid the deposit. I still haven't received a call or communication about the truck being picked up or when it will be delivered. They took my $200, tried to charge me more, and still can't confirm when my truck can be delivered for the agreed upon price. This company comes off as shady and possibly fraudulent if they've got people trying to upcharge even after quoting and contracting on a lower price. I want them to either pick the truck up on Saturday 12/18 and deliver by Monday 12/20 for the agreed upon price in the contract, OR cancel the contract and refund me my deposit of $200. This entire experience with this company has been stressful, from the lack in communication to the dishonesty. Ref: XXXXXX-YU.

  Business response

  12/22/2021

  Business Response /* (1000, 5, 2021/12/18) */ Hello dear customer, sorry for the inconvenience that our agent made, we are the broker company who is the middle-man between the customer and the driver company, the reason why the agent asked more from you was for the driver company, you know because of the pandemic and increasing the price of the fuel and Christmas is coming also, most of the driver companies do not work in this month, that's why the drivers have increased the carrier pay, then we just offered you the price that the driver was asking for, we are so sorry for that, if we can not pick up your car for the stated price on the contract, we will refund your money, our agent will connect with you soon, thank you! Consumer Response /* (2000, 10, 2021/12/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has refunded my deposit so I am satisfied. The manager reached out to me directly to resolve the issue. I don't think this company is fraudulent but they do need to properly train their employees.

• Initial Complaint

  12/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The company US Star trucking had made a contract with me that I signed and agreed too. In this contract I agreed to pay the price total of 1100 and requires a 300 dollar deposit that needs to be paid to the driver now that I pay for through quick books. After I pay the deposit and the driver shows up to pick the car up and I ask if he was paid his 300 dollar deposit. He informed me they were not paid anything. I proceed to call US Star trucking then they tell me the price is now 1400. I told them the contract that we signed was for 1100 and I paid a 300 dollar deposit so i should pay 800 upon receiving the vehicle. They told me there is extra insurance that they can't document for 300 dollars. I am concerned this company is not above board and they are stealing from customers most likely but the point is this company is not up to standard.

  Business response

  12/16/2021

  Business Response /* (1000, 5, 2021/12/10) */ Hello dear customer, sorry for the inconvenience that our agent made, we are trying to resolve the issue on your favor, actually our agent have told you about it and explained everything why it's going to be a little bit more and you agreed with that also, if you wouldn't agree with it, we wouldn't book the spot for your car to pick up, we would just refund your money if you want or would hire a carrier for the same price for the next date, but you have agreed with that, so we hired a driver and your car has been picked up, we have already sent $300 deposit to the driver company, but still we are going to refund your $100 deposit from agent's pocket, so we are losing $100 here for shipping your car also, again sorry for the inconvenience, have a great day! Consumer Response /* (3000, 8, 2021/12/12) */ ***Document Attached*** Now that our business has concluded. It is important that I note the truck carriers try to raise the price again upon receiving the vehicle. All of the Russian drivers did not speak any English and proceeded to yell at me and Russian to pay them more money. I am active duty military personnel in uniform. This had to be the most unprofessional and disrespectful business conclusion I've ever seen. The contract terms were still breached and they demanded more money I agree to $1100 to pay total, however, US star trucking LLC decided that they would send me messages after our contract and try to raise the price after I already signed a contract for 1100 only. i'm not sure what kind of scams or insurance they're trying to steal from customers but however I would like to make sure they are unable to steal from customers again. I attached what we agreed too and the contract already. This company is untruthful and continuously try to cheat me out of a price. Now I know it is the holidays and everybody wants to buy gifts but stealing is no way to do that. Business Response /* (4000, 10, 2021/12/13) */ Hello dear customer, but we have already refunded your money becaase of inconvenience that we made, your money will be seen on your account in 7-10 business days, please wait a little, thanks for your patience!

• Initial Complaint

  12/08/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Nov 25, 2021, I got a call from ****** at US Star Trucking LLC for a car shipment. He promised to ship my car on the following Sunday and requested me to pay $103.5 deposit (see the attached receipt). However, after reviewing all BBB complaints, I decided to step away from this scam company. I refused to sign the contract and requested the refund of $103.5 deposit right away. No refunding action of course in the following two weeks. According to ******* they charged the deposit as cancellation fee. But I didn't sign any contract with them. And I clearly requested to stop their service and asked for deposit refund through both phone call and text messages (please see attached screenshot). Now they rejected my phone calls. I have to seek help from BBB about this issue. Such a cheating company must be stopped! Please let me know if any other information is required. I can be reached by email: *********@gmail.com or phone XXX-XXX-XXXX.

  Business response

  12/20/2021

  Business Response /* (1000, 5, 2021/12/08) */ Hello dear BBB, we are so sorry for the inconvenience that our agent have made to the customer, we refunded the money to the customer and sent the receipt on the customer's email, we are attcing the proof of the refund below, thank you!

• Initial Complaint

  12/06/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have paid US Star trucking company for scheduling the pick up of my car on November 22nd and the company had failed to do that and have successively failed on their promises. I have continued to engage for three days after 22nd and I haven't received any confirmation on the pickup. At the time of scheduling, I was assured of a pickup on 22nd between 1pm to 4 pm.

  Business response

  12/16/2021

  Business Response /* (1000, 5, 2021/12/06) */ Hello, dear Customer, it is bad to hear from you. We are sorry for the inconveniences here. As you have been informed, We are the middle man between customer and carriers, ussually We work with more than 10,000 individual carriers, so that is why to get the confirmation with available ones has taken some time. Somehow, it could be in a one day, somehow it could be within 2-3 days to get the confirmation from available carriers in the pickup area. However it is, my appologize for my agent. We have fully refunded your secure deposit which you paid us for secure the spot on the trailer on the 3rd of December, it will be shown up on your account within the next 4-5 days after refunded, it is the transaction period, please understand. Thanks, I hope We will serve you with the best quotes and professional drivers for your future shipments.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩