Business ProfileforVerizon Authorized Retailer - Cellular Sales

I have been a Verizon customer for more then 25 years. We have 7 lines(5 kids) and have purchased all of our phones through Verizon.We have been excellent, loyal customers. Recently, my phone began randomly not holding a charge for more than an hour. Also, the charging port is not working. I purchased 2 wireless chaging docks to keep on hand.I also called Verizon, as I carry insurance. After several 52 minutes on hold, I was told to bring my phone to Verizon store inMacedon at 6:15 on 9/17. After waiting for assitance for over an hour,the employee claimed to not know why I would have been sent there. He looked at my phone and said he could not see damage or explaination for the issues. He suggested I upgrade my phone - as it would not change my bill at all if I paid $188 when I picked up the phone. I said I wanted to dig deeper to see about a replacement before I bought a new phone. He told me that if I changed my mind, there was a shipment coming Friday.No obligation. Today, after literally hours on the phone, I am reciving a free replacement from the insurance co.However,Ireceived a bill and notifiction that I placed an order for an upgraded phone that was on it's way. I am still on hold as I type trying to sort this out. I am LIVID that this salesmen ordered a phone on my account without permission- and/or did so under false pretenses! It is shady and straightening it out has cost my so much time I can not believe it! I am dissapointed that after so much loyalty and money that Verizon makes resolving a problem this difficult and stressful!