Business ProfileforKnoxweb

I hired Knoxweb on a literary project to publish 50 years of diaries. First payment ($2747) on 31 Dec 2021. I was quoted $5000 for the project but was charged an extra $500. Further, they do have a policy that material be suitable (morally acceptable e.g. no pornography, religious, drug, etc.) I submitted 10 pieces of writing for their assessment. Of the 7-man team, only one read the work, Mr. . He felt initially the writing may be objectionable and that I should get a GoDaddy account. As the project progressed I asked several times in the Bootcamp site (Knoxweb communication avenue) and twice asked my developer on the phone, "Are you still assessing my work for acceptability?" I received no set answer other than, "We probably won't be reading it." I also asked in the Bootcamp site, "Will anyone besides paying subscribers have access to my work?" I received no answer. I tried to speak to the owner, Mr. . He directed me to the help desk. They in turn said no 'phone calls' that I must cite a specific problem. This was the challenge: to share employee issues with employees and not the owner. For the price paid questions should be answered. Frustrated, I had no choice but to move on from Knoxweb. Further, during this time, Mr. had his identity stolen. This was a red-flag for me as all the work is through computers. I have the site they made but no one will platform it for me. It seems an industry standard not to pick up on others' web projects. I have a $5K project I can not use. Further, Mr. ' lack of communicative decorum (raising his voice, giving me orders) was the catalyst for me to move on. Final payment was made 2 March 2022 for $2747. This was all resolvable if the owner would have spared a call to clarify policy, give me a different designer, or Mr. Broyles had answered my privacy concerns. A solution: Help me platform the site on WIX (not with Mr. ), or a partial refund (50%).