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          Find a Location

          Clayton Homes, Inc. has 449 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileClayton Homes, Inc.

            Manufactured Home Manufacturers
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            5000 Clayton Rd

            Maryville, TN 37804-5550

            Get Directions
            Visit Website
            (865) 380-3000

            Want a quote from this business?

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            Customer Reviews

            1.39/5

            Average of 213 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            477 complaints closed in last 3 years

            177 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/1/1974

            Years in Business: 59

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Manufacture, Sell, Finance and Insure Manufactured Homes

            Business Details

            This is a multi-location business.

            Find a Location

            Clayton Homes, Inc. has 449 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              5000 Clayton Rd, Maryville, TN 37804-5550
              BBB File Opened:
              1/1/1974
              Years in Business:
              59
              Business Started:
              1/1/1965
              Business Started Locally:
              1/1/1965
              Accredited Since:
              5/1/1974
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 793 for this business, issued by Department of Commerce & Insurance, Manufactured Housing Section

              These agencies may include:

              Department of Commerce & Insurance, Manufactured Housing Section

              500 James Robertson Parkway, Davy Crockett Tower, Third Floor

              Nashville TN 37243

              (615) 741-7192

              Type of Entity:
              Corporation
              Alternate Business Name
              • Country Squire Homes
              • Luv Homes
              • Freedom Homes
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              • Shult Homes
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              • Southern Energy
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              • Giles Industries of Tazewell, Inc.
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              • Buccaneer Homes
              • Hart Housing
              • Crossland Homes
              • International Homes
              • TruValue Homes of Lousiville
              • TruMH
              • Cavalier Homes
              Business Management
              • Mr. Kevin Clayton, President/CEO
              • Christopher Mann, Customer Advocacy Manager
              Contact Information

              Principal

              • Christopher Mann, Customer Advocacy Manager

              Customer Contact

              • Mr. Kevin Clayton, President/CEO
              • Christopher Mann, Customer Advocacy Manager
              Additional Contact Information

              Fax Numbers

              • (865) 380-3750
                Primary Fax
              • (865) 938-6123
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              477 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/01/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              On August 5, 2024, I gave Clayton Homes in Greeneville, TN $1000 off of my debit card as earnest money. After approval I learned my credit score was not good for a good rate, so Clayton Homes said I would have my earnest money back. They sent it to an old address. The manager said the check goes to the address on the bottom of the receipt. It was addressed to a trailer park without a lot number, so the post office said it would return back to Clayton Homes. I have been waiting for almost 2 months for my refund. The last phone conversation the manager said I would get my refund "if" it comes back to the Clayton Homes in Greene ille, TN. I call now and don't get any answers. I email and get no answers. I want my earnest money back as promised.
              Read More
              Read 476 More Complaints

              Customer Reviews

              213 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brooklin B

              11/18/2024

              We purchased our home from our local Clayton retailer near us. We have the 2021 Summit. We love the layout and the size. There could always be more closet space but the layout has worked wonderfully for our family of 5. However, we have only lived here 3 years and our cabinets are falling apart. The manufacturer has sent us new tracks for our drawers but the cabinets are made of pressed wood so it is hard to get it to work. Now where the cabinet drawers come together are breaking and my entire from of the drawer has fallen off. My husband has worked to fix this but it’s frustrating that our home is so new and cabinets are already falling apart. We have also had trouble with the counter tops, where my dishwasher is the edge of the counter top is coming apart, as well as, on the corners. We have also had trouble with the modeling around our doors and cabinets, we have had lots of pieces come off and have had to be repaired or replaced. I know you get what you pay for and that’s one thing with mobile homes that make them more affordable, however, it was not cheap and the cabinets are very cheaply made.

              Clayton Homes, Inc. Response

              11/19/2024

              Hi Brooklin, thank you for sharing your feedback with us. Clayton Homes strives to provide world-class customer service and we are sorry to hear of the frustrations you are experiencing with your cabinets and other cosmetic items. These items carry a 30-day cosmetic warranty, and structural items carry a 1-year manufacturer's warranty. Please refer to your Homeowner's Manual for these cosmetic items. If you need further assistance, please contact our customer advocacy team at 1-877-264-2812.
              Read 212 More Customer Reviews

              Local BBB

              BBB of Greater East Tennessee

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.