Business ProfileforTerminix

Transaction Date: 5/22/23 Amount: $344.24 1st Call - Talked with ***** on 6/1/23 at ************** and requested a refund to my credit card as I had not received the service. He put in the request and said it should be received in ***** hours.2nd Call - 6/14/23 Talked with ******************* at ************** and asked her to see why I had not received the refund. She didn't understand why it had not been done and offered to send the request again to someone higher up. **** stated I should receive the refund in ***** hours.3rd Call - 6/22/23 Talked with **** at the same 1 800 number and was told they received the request and she didn't understand why it had not been done. She put in another request.4th Call - 7/11/23 Talked with ****** at the same 1 800 number. He found the requests and also didn't know why the refund had not been done. He stated that ******* had approved the refund on 6/29/23. He sent in another request.5th Call - 8/1/23 Talked with ****** who transferred me to ******* in Retention. ******* found the previous requests and said she would make another request to management higher up.As of today, 8/8/23, I still have not received the refund to my credit card. This is my last option before filing with the small claims court. I'm hoping that BBB can help me get this resolved.Thank you