Business ProfileforJack Morris Auto Glass, Inc.

07/26/2024: I brought my car to **** Morris Autoglass for a windshield replacement. During the installation, the new windshield was broken.07/31/2024: A second installation was performed, but it was done poorly, resulting in a leak inside my car.08/16/2024: On the third attempt, while the team was recalibrating the cameras after the windshield installation, my vehicle was involved in an accident.On that same day, Assistant Manager ********* asked me to obtain repair estimates as well as the expected repair duration so that rental car arrangements during this period could be made. I provided all of the required information to her in person on 08/20/2024.Since then, a month has passed without any resolution, causing significant inconvenience to my family and me. Due to both external and internal damage, we no longer feel safe driving the vehicle.Each time I contact **** Morris Autoglass for a status update, I am not provided with any timelines. I was told that someone from their team or an adjuster would follow up with me, but I never received a call. Upon inquiring again, I am repeatedly directed to handle communication with **** Morriss insurance company on my own.During this time, I have made numerous attempts to reach the assigned insurance adjuster via email and phone to expedite the process, but I have received no response.Despite the ongoing delays, there appears to be no urgency from the company to resolve this matter. I have made many attempts to seek updates and assistance, but the lack of progress has caused significant inconvenience. I kindly request immediate attention to resolve the issue, including covering the repair costs and rental car expenses.