Business ProfileforTwo Rivers Ford

0 Stars please! Hayden in the Service Center was SO horrible to me that I hung up the call crying and reaching out to an attorney. NO ONE should be treated that way!! I called because Ford has a recall on my car for putting FAULTY parts in my car when it was manufactured. I spoke with someone at ***** **** and they gave me the number to Ford Roadside. Ford Roadside still made me pay $179 to have my car towed from the mechanic I initially took the car to who diagnosed the issue to the closest dealership, which was Two Rivers Ford. Now I see why ****** ********** told me to call ***** and didn't mention Two Rivers. When I called to let them know it was coming and spoke with Hayden, he told me that he wouldn't be able to even look at my car for at least 30 days and that I was out of luck on getting any kind of rental or courtesy car. He was rude and asked me why I didn't just take my car to ***** ****. I explained but he continued to be rude and standoffish. He tried to hang up without even getting my name and number to contact me knowing my car was headed to him! When I talked to the tow truck driver he even said that he doesn't know how Two Rivers Ford is still in business with the way that they treat customers in the service department.

Hello. My name is Tammy and I am the Customer Relations Manager at Two Rivers Ford. We are so sorry that you are upset and we would like to explain how the diagnostic process works. Because you purchased the vehicle somewhere else, as well as had the issue diagnosed somewhere else, we relayed to you that we would need to set up an initial diagnostic appointment. It is our policy to diagnose the vehicle ourselves with our Ford Certified technicians, before we agree to fix it. We understand that it's frustrating to have to wait, however our first diagnostic appointment is 30 days out. We also understand that you wanted a loaner car when you called in that day, but because you have never been a customer of Two Rivers Ford (in either sales or service) we were unable to meet that request. We apologize if our answers and our service process were upsetting to you.