Business ProfileforAnderson Pools and Spas

Anderson Pool and Spa in Murfreesboro TN. They are very unprofessional and will not return a call or email. They kept our ******* pool cleaner for 6 months giving us excuse after excuse why it wasn’t fixed. Finally we get the call that it is fixed and ready to go. STILL DOESN'T WORK. They offered absolutely nothing when we called and told them they were losing a customer. Terrible business etiquette. Do not waste your time or money. They do not know what they are doing.

Hi ****** - Your nasty review deserves a reply, especially since it's not entirely accurate or truthful. You and your husband were angry and rude from day 1; he even apologized for his bad attitude, via text. Like you, we wish we had never accepted your ******* cleaner for warranty repair. You purchased it online, NOT FROM US. Your husband also stated he filed the warranty for the cord. Maybe they won't send warranty parts to homeowners. Either way, we should have refused you as a customer. You dropped your cleaner off in May, the busiest month of the year, and we informed you at that time that we were a brand-new direct repair dealer for the ******* cleaners, and it might take us a minute to get things going. You were also informed of other ******** in our shop, pending the same cord that yours needed. Our rep advised that the cord for your *******, and the others in our repair shop, was backordered by the manufacturer, which is completely out of our control, there was NOTHING we could do about that issue. We relayed that information to you via text. We even loaned you our demo ******* cleaner, which we didn't have to do but wanted to help you. Instead of being appreciative, again you were angry and rude, telling us it wasn't as good as the one you purchased online, but it was better than nothing. You then sent pictures stating our cleaner turned your pool green. Yes, it could have been our cleaner, OR, it could have come from trees or swimsuits that have been in other pools, lakes, or oceans. Yet again, we tried to appease you by providing chemicals to clear it up. We gave you, free of charge, yellow quell and turbo shock, leaving them outside in a bag to accommodate your friend who was picking up, since you couldn't get here before we closed. We mistakenly charged your friend and then refunded the charge on the same day since they were for you. Your husband sent pictures, via text, of your cleared up pool, and agreed that it was indeed cleared up during that text conversation. We couldn't have posted before and after pictures of your cleared up pool on ******** if he hadn't sent pictures of your cleared up pool. We have that text conversation, and you're welcome to stop by anytime and review the texts and photos that came from your husband. You also didn't dispute/question the before and after photos when they were shared on ******** in August. Yet, it’s mentioned above in your nasty review. You questioned your ******* cleaner repair on our ******** post in September, which we replied to, and then followed up once we confirmed the power cord was still on backorder with the manufacturer. Your husband also acknowledged that update. We notified you on Sept 28th that your cleaner was ready for pickup, you had complained about the repair taking so long, yet you didn't pick it up until October 18th, nearly 3 weeks later. If, when you got it home, it wasn't working, you could have let us know without being ugly and rude, yet again. We have a tester, provided by ********** (the manufacturer), to test their equipment. The cleaner was tested prior to pick up, and it WAS working. If there's an issue with the tester they provided and the ******* works when we test here in the shop, but doesn’t work when you take it home, again, that is out of our control, and we don’t know until you communicate the issue to us. We have already reached out to our rep concerning the issue and he will be here on the 9th, if you would like to come in and talk with him. Again, you're welcome to bring it back, and we will hook it up and see if it is still working on our tester. Finally, if we had no skills to run a business, we would not have survived 40+ years AND have an A+ rating with the BBB for the last couple decades. We certainly hope you've found a company to service your pool needs. We also hope you do not grace our doors again with your bad attitude, false statements, and accusations. Thanks!