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          Find a Location

          Kroll has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileKroll

            Cyber Security
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            This company has provided BBB with the following information to assist consumers with data security incidents and identity theft concerns.

            "Kroll's Identity Theft and Breach Notification business ensures our clients' response following a data security incident complies with all regulatory guidelines. All Kroll Identity Theft and Breach Notification employees are certified under the Fair Credit Reporting Act and our fraud experts are licensed private investigators. If anyone would like to reach us with concerns regarding a notice received or help signing up for monitoring services, they can reach us by calling us at 1-833-680-7832. Kroll encourages consumers who have received a notice to review our Frequently Asked Questions and Identity Theft Insights by visiting www.info.krollmonitoring.com for more information."

            BBB encourages consumers to review the "Industry Tips" section of this Business Profile for more information concerning identity theft and steps to take after a data breach.
            See all additional business information

            Contact Information

            1200 Broadway

            Ste. 711

            Nashville, TN 37203

            Get Directions
            Visit Website
            (833) 680-7832

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            Get a Quote

            Customer Reviews

            3.43/5

            Average of 289 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            120 complaints closed in last 3 years

            52 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 1/31/2012

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Kroll is a provider of services and digital products related to valuation, governance, risk and transparency. We work with clients across diverse sectors in the areas of valuation, expert services, investigations, cyber security, corporate finance, restructuring, legal and business solutions, data analytics and regulatory compliance. Kroll also helps clients that have been impacted by a data security incident. Kroll provides notification and call center services, identity theft restoration and consultation, and credit and identity monitoring services directly to consumers on behalf of our clients. Our firm has over 5,000 professionals, serving clients in 140 countries across 6 continents. For more information, visit www.kroll.com.

            Products & Services

            Kroll's Identity Theft and Notification business provides notification and call center services, identity theft restoration and consultation, and credit and identity monitoring services directly to consumers on behalf of our clients.

            Business Details

            This is a multi-location business.

            Find a Location

            Kroll has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1200 Broadway Ste. 711, Nashville, TN 37203
              BBB File Opened:
              1/31/2012
              Years in Business:
              29
              Business Started:
              9/8/1995
              Business Incorporated:
              1/10/2012
              Accredited Since:
              1/31/2012
              Type of Entity:
              Limited Liability Company (LLC)
              Business Management
              • Ms. Jessica Doggett
              Contact Information

              Principal

              • Ms. Jessica Doggett

              Customer Contact

              • Ms. Jessica Doggett
              • Ms. Shemeka Reed, Manager, Contact Center Operations
              • Ms. Lena Nasonovskaya, Senior Manager, Contact Center Operations
              Additional Contact Information

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Data privacy

              Customer Complaints

              120 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/12/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Kroll was selected to administer the BlockFi bankruptcy, including processing claims. They have little to no interest in actually helping claimants. They sent me incorrect deadlines regarding withdrawals. They repeatedly send the same boilerplate response to my emails and never actually answer my questions. I, along with so many other claimants, are stuck in purgatory with limited and unreliable information from Kroll. They are taking 90 days to process simple withdrawal requests, and are forcing unreasonable fees on claimants, who have no choice but to use them.
              Read More
              Read 119 More Complaints

              Customer Reviews

              289 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Peter T

              11/11/2024

              I've been dealing with identity theft and was helped by Juan. The support was excellent and effective. Although it took time we managed to close identity theft account and removing my liability. Because of complexity he then moved me to a specialist with whom I now am working. High marks. The relief of not having to deal with this alone means a great deal. Thank you!
              Read 288 More Customer Reviews

              Local BBB

              BBB of Middle Tennessee

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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