Business ProfileforN.E.W. Customer Service Companies, LLC

I purchased electric bike from a ****** in August 2023 , I paid extra for ******************* We had issues with the bike in July and I filed claim to repair it on July 10 , 2024 ********** . It has been almost 3 months and I haven't gotten the help from ******* . - Claim filed on July 10 , 2024 . I called few time asking about the status with no clear answer .I got a call from a bike repair agent ( out of town ) asking about specific serial numbers and additional data in early August , I provided as much as I could and it seems they were not satisfied with my answers .- Called Asurion again in mid August and finally in a week someone called me from the bike agency and instructed me to take the bike to a local shop which I did in early September -After calling many times they wanted me to pay for diagnostic fees out of my pocket -The local shop agent talked to them on the phone , he waived the diagnostic fees , explained to them in details what the problem was , gave them a quote and emailed it to them after they had agreed to cover the parts and I was supposed to cover the labor fees . They promised to send a battery to my house as well . -It took 2 weeks with no response , I called their bike advisor few times and they said they were waiting for approval bt Asurion.- I finally called Asurion and I was told after all this that the damage wouldn't be covered which was very disappointing .My concerns are : Where's is the great insurance that the promise on almost every device on the planet ?Why would it take few months to get answers ?Why can't they cover the damage on a basic electric bike ( It is NOT F35) ?What would a customer who has many other obligations need to do to get his son's bike fixed At this point my son's bike has been at the shop for months , not fixed . I need to use the insurance that I paid for solve this problem . Again I'm a health care provider and I don't extra time to waste on this issue . Please help me solve this issue **** .