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          Find a Location

          Safe Step Walk-In Tub has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileSafe Step Walk-In Tub

            Walk-In Tubs
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            520 Royal Pkwy

            Ste.100

            Nashville, TN 37214-3793

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            Visit Website
            (800) 668-5636

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            Customer Reviews

            2.94/5

            Average of 103 Customer Reviews

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            Customer Complaints

            153 complaints closed in last 3 years

            59 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/30/2009

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers the sale, service and installation of walk-in bath tubs. This company also offers spas & hot tubs, therapeutic massage spas and whirlpool bath equipment & supplies.

            Business Details

            This is a multi-location business.

            Find a Location

            Safe Step Walk-In Tub has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              520 Royal Pkwy Ste.100, Nashville, TN 37214-3793
              BBB File Opened:
              6/18/2008
              Years in Business:
              16
              Business Started:
              5/1/2008
              Business Started Locally:
              6/1/2008
              Date of New Ownership:
              8/1/2018
              Business Incorporated:
              5/1/2008
              Accredited Since:
              4/30/2009
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Safe Step Walk In Tub LLC
              • Ferguson Enterprises LLC
              Business Management
              • Mr. Ben Faulk, General Manager
              Contact Information

              Customer Contact

              • Mr. Ben Faulk, General Manager
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              153 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/11/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I purchased the Safe Step Tub and was told by their salesman that it has a LIVE TIME WARRANTY. Now I find that it doesn't. I was recently told by a repair person who called and said the dirt/sand in the water is an ongoing problem with the Safe Step Tub. He said that he would be okay coming over and telling me how to fix this problem but if he has to touch the tub it will be hundreds of additional money. He said that the tub needs to be taken apart (by me) and all the (tubes) be cleaned out. He said that is the problem with the safe step tubs they all do the sand/dirt buildup in the tubes and it is the buyers problem to take the tube apart and clean out the tubes and that it has to be done over and over and over. It is a recurring problem. And that was not mentioned at all at the time I bought the tub. I am one a tub specialist and I do not know how to take the tub apart and put back together again. I wouldn't have purchased the tub if I knew that their warranty is NO GOOD AT ALL. and that I am responsible for repairing the tub myself.
              Read More
              Read 152 More Complaints

              Customer Reviews

              103 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Joseph D

              11/09/2024

              We regret ever buying the Safe Step Walk-In Tub. The installation was not done properly besides leaving a terrible mess behind. Customer Service transferred me to the Installation/Service department on several occasions. No one ever responded to my numerous calls. Whenever the subject of walk-in tubs comes up in our community of 125 homeowner's I make sure residents think twice about choosing Safe Step... . tep walk-in Tub

              Safe Step Walk-In Tub Response

              11/12/2024

              We apologize to the customer for the delay in completing their service call as the response time failed to meet our standards. We will contact customer to ensure that everything is currently working properly with their walk-in tub.
              Read 102 More Customer Reviews

              Local BBB

              BBB of Middle Tennessee

              More Info on Local BBB

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