Business ProfileforMolly Maid of N. Nashville, Sumner & Wilson Counties

I had my first personal experience with Molly Maids out of Old Hickory, *********, on Friday, May 6. We had new carpet installed on Tuesday, May *. On Friday night, after Molly Maids finished cleaning in the late afternoon, I came upstairs, saw a spot on the carpet and touched it. It was wet and smelled like bleach. Saturday morning I saw an additional spot on the master bedroom carpet and one on the wall next to the bedroom door as well as drops going down the stairs. The hall bath smelled like bleach and was shiny clean. There were no spots near this area. I sent a text that Saturday morning to ****, a supervisor in Old Hickory. After not receiving a reply, I called and spoke to the weekend phone service. **** told me on Monday that they immediately checked their cars for bleach when they received my communication. Finding none in the cars and investigating internally by interviewing the * people who came to my house, I was told they were not responsible. On May 18, at my request,*****, also with a supervisory role, and * of the * people who had cleaned my house came to look. After being told in detail about the cleaners used, I asked to smell them. None had the same smell as our upstairs bathroom after the cleaning.***** was to take the finding to *****, the owner, and I asked for him to report back to me by the next day. He did not respond until I further requested response on Monday, May ** by * pm. At * pm, I sent an additional email that their time to address this directly with me had past. **** replied that she told me by text that he would respond that afternoon. I decided not to post a review at * pm since I am still in the complaint resolution period. *****'s response came around **** Monday afternoon. Again, ***** and Molly Maids refused to assume any responsibility.