Business ProfileforExpert Services, LLC

Air Conditioner needing repair.

 Mr. ** ****** of Expert Services was contacted regarding a ***** air conditioner that had quit cooling this month after it was placed just short of three years ago in 2020. I reached out to Mr. ****** for repair because he was the technician who placed the unit. When I first met him, he presented himself as a respectful and knowledgeable person. Little did I know these attributes were false. After contacting Mr. ******, he agreed to come out and inspect the air conditioning unit with a service charge. When the inspection was completed, he diagnosed the problem as the air conditioning unit freon needed replacement. He then estimated the charge for the service would be over a thousand dollars and to contact him when I am ready to proceed with servicing the unit.
My intuition did not feel right regarding his diagnosis since the ***** unit was only three years old. So, I decided to obtain a second opinion through my home warranty insurance company. A certified technician who was sent out by the warranty company stated the air conditioning unit had a failed compressor. The technician then contacted the manufacturer (*****). The manufacturer told the technician that the air conditioning unit was still under warranty and that the items needed for repair could be ordered at no cost or a replacement of the unit could ensue. The technician then advised me to contact Mr. ****** at Expert Services to see if he would replace the compressor since the parts are covered.
I agreed and then reached out to Mr. ****** to tell him what had happened. He was very rude and stated, “Well if the technician knows what the problem is then let him fix it.” He also stated that he was on vacation and would not be back until the following week. I told him that I would rather for him to take a second look at it because mistakes could happen. He agreed. While waiting for Mr. ****** to return from vacation, I bought two window air conditioning units to try to cool some of the rooms in a house of roughly 2800 square feet in record temperatures for two weeks. While he was out of town, I decided to reach out to Expert Services for another technician to inspect the air conditioning unit until he returns. I spoke with the secretary who stated she would pass the information to an on-call technician but there was not a response from any technician even though several contact attempts were made.
Mr. ****** finally made it to my home to inspect the air conditioning unit after he returned from vacation. He stated that the compressor had indeed failed and that the estimate for repair would be over a thousand dollars. He told me to file it under my homeowner’s insurance stating that it was damaged in the storm that hit the area. Then said, when I was ready for replacement to contact him. I was at a loss for words because I really did not know if any of his diagnoses were correct. I was given two different diagnoses with hefty estimates for repair. Also, the diagnosis only came from the condenser and not the furnace. What if the furnace was faulty? I felt defeated as if Mr. ****** only cared about out of pocket repairs instead of the health of the unit, health conditions that my family suffer or alternative resources (hotel) that I may have to use to keep my family cool.
I decided not to give up and obtained legal assistance. Legal assistance sent a third technician to inspect the air conditioning unit and found out not only that the compressor had failed on the condenser but the furnace in the home was leaking oil. However, I am currently working with legal assistance and the manufacturer to get some clarity and issues resolved. I do not recommend Expert Services for any services. Sometimes you only learn through prior mistakes, and I learned from this one.