ComplaintsforBlue House Rentals, LLC

• Initial Complaint

  11/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I BEEN PAY ON A RENT TO ON BUILDING FOR ALMOST 3 YEARS WITH BLUE HOUSE RENTALS THE WHOLE TIME I ASKED WHY IS MY BUILDING DUE ON THE FIRST OF THE ***** INSTEAD OF THE 11TH OF THE ***** I DID NOT TAKE POSSESSION UNTILL THE 11TH I WAS NOTIFY THROUGH BLUEHOUSE RENTALS THEY WOULD CHANGE DUE DATE WELL THAT NEVER HAPPEN MY PAYMENT 105 A ***** THEN THEY SAY 108 NOW ITS 111 A ***** I HAVE THE FORMER COMPLAINT ON IT TO PROVE IT WELL I BEEN ASKING FOR ALL MY RECIEPTS FOR OVER 7 *****S FOR MY RECORDS TO MATCH WITH **** STATEMENTS HAVE NOT RECIEVED IT OK I ALSO ASKED WHERE WAS THE EXTRA WITH PAYMENT GOING I SEND NO ANSWER THEN YESTERDAY DAY WAS THE FINAL STRAW I GOT A CALL SAYING FROM THERE MANAGER IN ACCOUNT OFFICE SAYING THEY SHREDDED A CASHIERS CHECK THAT MY PAYEE PAID THROUGH BILL PAY I ASKED WHY THEY SAID I WAS UNDER NO CHECK POLICY I HAD A ELECTRONIC PAYMENT COME BACK IN 2020 2021 OK I SAID WHEN WAS THAT ENTERED BECAUSE YOU BEEN TAKING PAYMENTS FROM THE **** ALL YEAR EVEN IN OCTOBER 2022 THIS YEAR YOU DID I HAVE CONVERSATION ON MY IPHONE 3 NON FAMILY WITNESS HERE TO PROVE IT I KEEP JOURNAL COPIES OF CANCEL CHECKS A CASHIER CHECKS ALSO PICTURES THE ACCOUNT MANAGER SAID SAID O WE JUST ENTER IT TODAY IN OUR SYSTEM I SAID ITS BEEN ALMOST 3 YEARS AND YOU JUST ENTER IT INTO YOUR SYSTEM I SAID THATS STRANGE CAUSE WHEN I SENT YOU EMAIL ABOUT WHERE MY EXTRA WAS GOING AND I WANTED ALL MY RECIEPTS ALL OF SUDDEN YOU ENTER THAT A SHREDDED A CASHIER CHECK IT IS ALMOST LIKE THEY ARE HIDING SOMETHING THEY DO NOT WANT ME SEE ANOTHER IT LIKE IF A PAYMENT IS DUE THERE ADDING ANOTHER PAYMENT TO FOR THE FOLLOWING ***** IN OTHER WORDS THEY ARE TRYING GET A EXTRA *****S PAYMENT I HAVE PROOF OF THAT I HAVE COPIES OF THAT ALSO I AM WONDERING IF OTHER PEOPLE HAVE QUESTIONED THEM THE SAME THING HAS HAPPENED I THINK THERE BOOKS SHOULD BE LOOKED AT IMEDITLY UPON REQUEST

  Business response

  12/12/2022

  This customer signed a ******** contract and has honored 33 of the payments owed.  The legal department has reviewed all the calls and records associated with this account.  The customer check has been honored; we have asked the customer to make other payment sources as the customer has 2 former nsf on the account.  The customer has urged that this is the only source of payment he will be sending.  *********** has made an exception in his case to accept checks on the account. 
  
  
  The customer has been hostile with several of the associates with the company.  The customers payments have been honored that have been received. If the customer wishes to pay the building in full at an early payoff discount,he does have that option, if the customer wishes to continue making payments owed on the contract, then he has 15 payments remaining owed on the account. 

  Customer response

  12/13/2022

   
  Complaint: 18373304
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************; THIS COMPANY MAKING FALSE ALLEGATION I HAVE THE VOICEMAIL ALSO 3 WITNESS THAT HERD ACCPUNT MANAGER SAY YOUR ON NO CHECK POLICE THEN TOLD ME THEY SHREDED THE CASHIER CHECK THEN THE VERY NEXT *** ITS ON VOICEMAIL STATEING O WE FOUND UR CHECK YOUR NOT ON THE NO CHECK POLICY I ASKED WHEN DID I GO ON THAT ACCOUNT MANAGER O JUST TO*** I HAVE VOICEMAIL BUT ALL OF THE SUDDEN CHECK REAPPERS I BEEN ASKING FOR THE PAST 2 YEARS WHERE IS MY RECIEPTS I HAVE THE EMAILS TO PROVE THAT TELL ME HOW WHEN I FIRST GOT BUILDING IT WAS 105 THEN 108 NOW ITS 110 I ASKED GO TO ABERTRATION NO ANSWER THIS COMPANIES BOOKS NEED TO BE INVESTIGATED WHERE IS THE EXTRA 15 DOLLARS GOING IM PUTTING ON THERE ALSO I EVEN GOT A EMAIL WHEN THE PAYMENT WAS IN THERE MAILBOX STATEING PAY BY THE 20 TO AVOID REPO AND THE PAYMENT WAS THERE THE **** SHOWING IT ALSO THEY KEEP TRYING TO CHARGE A ***** AHEAD EACH TIME WHEN THE PAYMENT IS NOT EVEN DO I HAVE THOSE STATEMENTS ASWELL THIS COMPANY PRACTICES NEED TO BE LOOKED INTO ASAP I WROTE TO THE ATTORNEY GENERAL ****** IN VA AND ******** WHAT WENT ON  SPECIALLY WHEN I DID NOT RECIEVE THE BUILDING TILL THE 11TH OF THE ***** I HAVE CONTRACT SHOWING THE 11TH OF THE ***** BUT YET I HAVE TO PAY BY THE 1ST OF THE ***** IN OTHERWORDS LAW CLEARLY STATES STATE WIDE AND NATIONWIDE YOU PAYMENT STARTS WHEN YOU TAKE POSSESSION OF THE PROPERTY HAVE PROOF ITS THE *** ITS POST MARKED IS THE *** ITS PAID ON ANYBILL NATIONAL AND STATE LAW LOOK IT UP THIS COMPANY IS RUDE I THINK THEY NEED TO BE INVESTIGATED 

  Business response

  12/14/2022

  *************************** signed a contract on 2/1/2020. ************** building was delivered on 2/10/2020.  According to section C of the contract the first payment is due 30 days from 2/1/2020.  ************ first payment with the company was due on 3/1/2020 according to the terms of the contract. 
  The customer contacted us on 6/9/2020 and asked for a due date of the 12th, at that time the customer was instructed once he brings the account current to contact us and we would be able to adjust the due date at that time.  The customer continues to contact us in regards to this, but when he does the account is not current so no due date change can be made.
  In section F of the 48 months contract the customer signed,the customer agreed to payment of $108.15. The customers current payment amount due has remained the entire time of the contract as a payment amount due of $108.15.
  On 2/7/2020 the customer received a welcome call from the company, the company reviewed all the account details, and made customer aware of the late fee policy.  The customer also received a letter sent on 2/7/2020 that went into detail over any payment received after 10 days would receive a late fee applied towards the account.  Section H of the contract also discusses the late fee policy.  The customer acknowledged that he had received the welcome letter from the company when the customer contacted us in regards to setting up an email address for invoicing to avoid an invoice charge.
  The customer was placed on a no check hold after we received the second NSF from the customer.  The account manager did reach out to the customer on 11/7/2022 to inform him secured funds would need to be received as the customer was not sending a cashiers check, but a bill pay check. The customer was very hostile in the call, due to the nature of the call the company made a decision to continue accepting bill pay checks and giving the customer the option till the 3rd NSF before discontinuing to accept checks.  The customer was called in regards to this on 11/9/2022.
  In regards to this account, the customer does have the option to return the building and the company will send a driver to secure the building, the customer has the option to pay the building in full for an early payoff discount or the customer can continue to make his monthly payments.  The customer to date has 15 payments remain with one payment past due.
  *********** has in manner made any false allegations.  *********** can produce any documents requested. We have all the recorded calls, emails, text, and **** correspondence.
  In regards to the customers payment history, we have attached the customers payment transactions.

  Customer response

  12/14/2022

   
  Complaint: 18373304
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************. I'm rejecting this law clearly states you do not make a payment until you take possession  I have call recorded with 3 witnesses the account ****** said we shredded ur check ur on the no check list I asked when did I go on that she replied today so whe. I mentions  that I was going to get attorney General and all involved the account manager called left message all of sudden the check reappear strange then she said I was hostile ask her what exactly did I say accept I'm going get government agencies involved o yea I do have ptsd you knew that and stage 1 cancer theni asked where is the extra money  going I put on payment again no answers all the phone calls my iPhone recorded word for word I. Even asking for my receipts for 2 and have years then trying charge for a month that's not even do yet I have copies of that they have broken 3 laws in the Consumer Protection act just like Monday they sent a email when the check was in there mailbox they act like there lazycant move so I left email I'm suing for defemation of character breaking consumer protection act not getting my receipt they can send letters out but why can't they send receipts I will also be notifying irs about there buisness practice I want the irs here the message how my check got shredded and all of sudden it reappear strange I will also be contacting financial  buareo of instructions ****** to look into there practices I'm slso going show them the messages and all what they sent I'm done playing that's my money I'm going check and see how many other customers they taken advantage of the buisness and there books need to be looked at

   

   

   

   

   

   

   

   

   

   

   

   

  Business response

  12/15/2022

  *************************** signed a contract on 2/1/2020. ************** building was delivered on 2/10/2020.  According to section C of the contract the first payment is due 30 days from 2/1/2020.  ************ first payment with the company was due on 3/1/2020 according to the terms of the contract. 
  The customer contacted us on 6/9/2020 and asked for a due date of the 12th, at that time the customer was instructed once he brings the account current to contact us and we would be able to adjust the due date at that time.  The customer continues to contact us in regards to this, but when he does the account is not current so no due date change can be made.
  In section F of the 48 months contract the customer signed, the customer agreed to payment of $108.15.  The customers current payment amount due has remained the entire time of the contract as a payment amount due of $108.15.
  On 2/7/2020 the customer received a welcome call from the company, the company reviewed all the account details, and made customer aware of the late fee policy.  The customer also received a letter sent on 2/7/2020 that went into detail over any payment received after 10 days would receive a late fee applied towards the account.  Section H of the contract also discusses the late fee policy.  The customer acknowledged that he had received the welcome letter from the company when the customer contacted us in regards to setting up an email address for invoicing to avoid an invoice charge.
  The customer was placed on a no check hold after we received the second NSF from the customer.  The account manager did reach out to the customer on 11/7/2022 to inform him secured funds would need to be received as the customer was not sending a cashiers check, but a bill pay check.  The customer was very hostile in the call, due to the nature of the call the company made a decision to continue accepting bill pay checks and giving the customer the option till the 3rd NSF before discontinuing to accept checks.  The customer was called in regards to this on 11/9/2022.
  In regards to this account, the customer does have the option to return the building and the company will send a driver to secure the building, the customer has the option to pay the building in full for an early payoff discount or the customer can continue to make his monthly payments.  The customer to date has 15 payments remain with one payment past due.
  *********** has in manner made any false allegations.  *********** can produce any documents requested. We have all the recorded calls, emails, text, and **** correspondence.
  In regards to the customers payment history, we have attached the customers payment transactions.

  Customer response

  12/15/2022

   
  Complaint: 18373304
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************** i have ur voicmail saying you shredded my check another voice-mail  remarkable how my check just reappears  then I been asking for written receipts be mailed to me have not recieved them yet its been almost 3 years then said I was hostile  my iPhone show texts when you talk will show other other words then they even emailed on Monday when the payment was in there mailbox to lazy walk out and get it out and its the same thing over and over they bring up 2 years ago im bring up whats has happened  now not 2 years ago ask them how a shredded check can automatically  reappear again and I got another voice-mail telling me we took you off no check list what do you want to do with the payment well I didn't tell them anything they put in without notifying me to cover there tracks I have banks copy then saying im hostile they never met me wow I didn't know they are my counter thats the definition  of defamation of character I ask for arbitration go infront mediator no answers I have all my emails receipts texts usps  I got plenty aswell im sending irs and financial  institution  agency I want to know where is the extra going first its 105 108 now its 110 I have those bank statements aswell strange how they have not answered the attorney General  in va or *********  there books need to be looked at so if im paying 120 a month you said payment is 110 now where is the extra going they still have not responded answering where its going show him your call log where you shredded bill pay check and the call log where it remarkable reappeared again how you put me on the do not checklist one day then take it of the next day I have that also so yes im contacting irs see whats going on its my right as a consumer 

• Initial Complaint

  10/18/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I paid a large portion of what was owed. I couldnt pay the full amount because bank has a cap on purchase amount per day. It was posed to be approximately $550 left to pay so building would be paid off. I made another payment ($250 )shortly (maybe a month) after that. Then I called to find out what was left. Was told $350. Waited made ANOTHER $250 payment. Called Friday 14th October, 2022. So I could pay the last amount, figured there may be a small amount extra for interest , was told all of the sudden I STILL have 19 more payments of $250 ($4750). I said THAT didnt make any sense because pay off amount should be around $100. Was THEN told my pay off was now OVER $600. I explained EVERYTHING that has happened in the past months and amounts, and was told some story about a deposit that I had with them, that theyve been just taking monthly payments out of. There has NEVER been any deposit given to them and i have been making the payments. At this point I dont feel I owe them any more money, Any mistakes are their doing and I shouldnt have to pay for THEIR mistakes.

  Business response

  10/19/2022

  On 4/24/2020 the customer entered into a ******** rent to own contract with the company.  The customer has paid 29 payments owed on the ******** contract.  The customer has made payments towards the early payoff on the contract.
  On 7/22/2022 the customer called in asking for the early payoff.  The customer was informed she had 21 payments remaining at $246.46 or the early payoff was $366.21 valid till 7/24/2022.  The customer did not call back or send in $366.21 by the next due date of 7/24/2022. The customer became due for a rental payment of $246.46 for the payment owed in the month of July.  This payment was pulled from the over payment the customer had paid in, as she did owe for the month of July on her rent to own contract that she signed on 4/24/2020.
  For the month of August of 2022, the customer did not pay her 8/24/2022 payment according to her 48-month contract that she signed on 4/24/2020.  The August payment had been applied from the over payment she had paid in prior to go towards the early payoff since she did owe the 8/24/2022 payment.
  On 9/20/2022 the customer paid the 9/24/2022 payment.  The customer paid nothing to go towards her early payoff on the building.
  On 10/14/2022 the customer contacted us upset over the early payoff on the building.  The customer was informed her owed 19 payments @ $246.46 each or she had an early payoff of $618.67 valid till 11/23/2022. 
  If the customer wishes to pay the contract in full, she will need to pay the early payoff amount before the next due date on the 48-month contract.  If the customer chooses not to pay the early payoff amount, then the customer would have 19 payments remaining at the $246.46 due. 
  There is no accounting error or mistake made on this account.  The customer does owe $618.67 as the early payoff option, or the customer can continue to pay the month payment of $246.46 for remainder of the 48-month contract.  This was all explained to the customer on 10/14/2022 when she contacted our office. 
  

• Initial Complaint

  10/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a building that went through Nlue House. Last year I tried multiple times to get a hold of them to make a payment and never could (this was after the tornado in that area). I tried several more times and never could get through. Two weeks ago they repossessed my building, well I paid everything up and even the fees to get it back. When it was delivered back to me there was a mess in the building stuff broken and I had two crossbows taken out of the building. When I called Blue House I was told that they werent responsible and that they had been trying to get ahold of me since last October by phone text emails and regular mail. I informed them that that wasnt true and that I could produce phone bills and text messages to prove it. As far as the crossbows go there is nothing that they will be to help me get them back or replace them. My building was also damaged and I dont think they will fix it. I was told by the guy that brought the building back that when he go there the doors were standing wide open. The guy at the lot that it was brought in on a Saturday and they were closed but when he got there on Monday the doors were open and that he locked them at that point. Blue House Rental is not a very good place to do business because they are not honest.

  Business response

  10/05/2022

  On 9/27/20219 the customer ********************* signed a ******** agreement for building USLB-*****-****-******.   ************ began making payments on this contract on 11/15/2019 by making the first payment with the company that was due on 10/27/2019.  

  The last time the customer spoke with the company was on 10/25/2021 when she paid the 8/27/2021 payment.  ************ indicated on 10/25/2021 that she would call the office to continue making payments and that she had fallen on a hardship. 

  The company has sent numerous emails, text, calls and mail through the **** mail.  When we called the phone number ************ provided to us the voice mail was not set up, the text was not responded but were sent to the same phone number ************ provided.  Emails were sent to the email address *********** provided to us, and we received no response from her.  We sent mail through the **** to the address ************ provided to us and the letters were never returned to us as undeliverable.
  ************ failed to make payments on building USLB-*****-****-****** from the time of 10/25/2021 till 9/22/2022. 
  ************ received a letter sent through the **** that states If the default is not cured within (10) days within the date listed on this letter, we request that you remove all items from the portable storage building and provide access for the recovery truck to pick up the building. Any items left within inside the building will be consider abandoned and taken along with the building.
  
  ************ also will need to review her contract; we would bring to her attention section 9 thru section 12 that would detail any contents or damages that she has brought ** in her claim.
  
  ************ also signed a statement on 9/22/2022 not holding Blue House Rentals or any of its affiliated companies responsible for any damages or missing contents.
  
  Blue House Rentals has spoken with ************ on several occasions since the building was picked up.  Blue House Rentals has advised *********** to file a police report on any missing items as Blue House Rentals has no way to locate items.  Blue House Rentals also reviewed pictures of the building and did not see any cross bows in the building.
  
  Blue House Rentals has also reviewed all media to confirm we did do everything in our power to reach ************ to obtain the payments that ************ had defaulted on. 
  
  At this time Blue House Rentals ask for this claim to be closed, as we are not in possession of a cross bow, have advised the customer on what actions to take, and have assisted this customer to the best of our ability. The ******************** complaint appears to be a retaliation from a customer who failed to make timely payments from 10/25/2021-9/22/2022

  Customer response

  10/05/2022

   
  Complaint: 18166563
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a building from blue house rentals I have been making a 500 dollar pmt monthly now I got a letter stating that I am **** dollars behind they havent sent me any receipts or what I owe I have had this building 2 years cant get anyone to respond I dont see why I should send **** dollars if they cant send statements and prove I am behind.

  Business response

  08/30/2022

  In regards to the complaint listed above; the customer signed a ******** agreement that the customer would make his monthly payments. The customer has only honored 18 of the payments owed.  The customer has fallen into default and is currently past due three payments. 
  The company has invoiced via **** mail each month, sent text and phone calls to the phone number the customer provided as accurate.  The customer has yet to reach out to the company to discuss the account.  The customer failed to send any payment on his account in the month of October 2021, April 2022 or June 2022.
  The customer has another account with the company, and has managed to make all his payments on time according to the contract.  It appears the customer chooses not to make the higher monthly payment amount on the contract that is past due.
  If the customer request receipts other than the cleared payment source submitted the customer has never once let the company know this as we do supply receipts up request.  If the customer would like to know the payoff the customer is more than welcome to contact us at ************.
  It appears the customer defaulted on the contract with the company, and in retaliation has gone to BBB to file a complaint versus reaching out the company.  As we have been working to reach the customer to work out an arrangement on this account and the customer has not one time followed through with contacting the company.

• Initial Complaint

  08/26/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a trailer from one of their partners,*********************. when we found out that the trailer was going to cost double the amount thats on the title for the trailer, which was **** after sending The payment to blue house rentals we inquired about how much was left to be paid.Thinking that we would pay it off they told us that the payment was not **** but was now ****. I told them that I would not pay them that much money because the title said the price of the trailer was ****. We made a payment every month five or six days ahead of the due date. I told them I was not gonna pay that much for a trailer and that they could come and get it. They said it would cost me $250 to send somebody to pick it up.I said no thank you come and get it ,they said no I told them I would like to have an email stating that if they would give me the payment back that was not due until the 25th, they say it to me that if the people in ******************* would send them an email saying that I had returned the trailer they would refund my money. They lied and said that they had not received the email. which was another lie the people in ******************* sent the email before my truck was off the lot. When I called them they said they hadnt received the email so they were not going to refund my money. I called and spoke with one of the representatives on Friday, August 26 and she said they had not received the email so they were not going to return my money. Almost $200 they keep it. I called three or four times on ********************************************* the second time they put me on hold for almost 15 to 20 minutes, when I called back they said everyone that I could talk to was gone home. These people need to be stopped. They have been ripping people off since 2021 as far as I can see, theyve probably been doing this for even longer than that. I need all my money back every ***** over $2000. Thank you *************************

  Business response

  09/12/2022

  On 11/13/2021 the customer entered into a rent to own agreement.  The rental to own agreement was for the cash sales price of $3,945.00 according to section c of the contract the customer signed. Section g of the contract does explain that this is a 36-month lease and if the customer paid for 36 months, he would pay $6,575.04.  Section i of the contract details the customer has the option to pay off early.  The customer paid 10 payments (including the down payment) on this contract.  The customer returned the trailer to the lot on 8/22/2022.  The customer is set to receive a refund for the amount of $198.42 returned to the source the customer made this payment. This leaves the customer now only paying 9 payments on the 36 month rent to own agreement.
  As for a full refund for the payments received, there is no full refund.  The customer signed a contract, used the item and had the trailer in his possession from 11/13/2021 to 8/22/2022.  *********** has refunded the customer the final payment received on 8/22/2022.

  Customer response

  09/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I have made multiple payments on our building and some of them are nit being processed, we had gotten behind but we caught it up to 2 payments now its back to 4 behind and that is very disturbing to me it's like we miss a payment and somehow it shows 2 I know for a fact there are a few payments we made are not showing up. We're now back in repo when its not fight especially when I called and let them knos my husband was in the hospital and will catch up on the back payments abd we did now we went from 2 to 4 behind

  Business response

  08/04/2022

  We have reviewed the complaint listed, which is by a person other than the customer.  Due to the fact this account is in legal status, we are not able to make a comment on this, and the account will be handled in the courts of law.  

• Initial Complaint

  02/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been ignored by this company when I have asked for. Payoff amount and current balance on the account. I have left multiple voicemails and sent emails. My response in email is to call the office which again just goes to voicemail. I have never received any detailed billing about payments for my shed and what the balance each month is. There is zero record keeping access for the customer. I am demanding an itemized statement and current account balance info in detail. Not just here is your payment due each month. I want payments listed about and how it applied to the balance. At this point why should anyone pay you if you can't provide this info. You could say I owe a million dollars and never send me details about my account. It's like they are hiding information. I want this information sent to me and a phone call.

• Initial Complaint

  02/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Trailer I purchased was damaged on arrival. Can't ever get warranty department on the phone. Trailer has since broke welds under less than what Trailer is rated for paint falling off already. Sent somone to my house to threaten me with a gun.

• Initial Complaint

  12/21/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Spoke to ****** with BHR 12/17/21 Apparently a neighbor had called and reported that I was trying to sell my shed that I was renting from this company. The lady had called this company and also called the local company where I purchased the shed. ****** with BHR added a password ** my account and basically said he would handle any further issues with said neighbor. Monday morning December 20, 2021 they repossessed my shed. I immediately called and was told that I violated my contract by trying to sell it. No money exchanged hands and I immediately demanded a copy of my contract which I have yet to receive. It doesn't matter how many people I've called and asked at this company they refuse to give me a copy of my contract. On the same day the shed was repossessed I called and spoke to ****** again. He is in the repossession department. He told me that on Friday the 17th he put in a stop order on the repossession. He called and he emailed but they came and picked it up anyway and he didn't know why. Since then I have made numerous calls between December 20 and December 21 trying to speak to ******s supervisor **** with no luck. Every time I've been told he will call me back he doesn't. I do not want the shed back. I want free a copy of my contract emailed to me. Because I made my payment on the December 9th and they picked it up the on the 20th I would like a refund of the 20 days that I paid for and did not get with the shed. I would like a pro-rated refund. ****** directly told me he put in a stop order on Friday and didn't know why they picked it up. If I violated my contract I want to see it in writing. I should be able to get a copy of my contract. The lady who caused all this trouble was able to call the local shed place Premier Sheds and they sent her a copy of my personal contract. She's not on my account I don't even know her last name so how did she get a copy of my contract but I'm the acct holder and they won't give me a copy or a refund?

• Initial Complaint

  11/25/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  this was to be a lease to own trailer ,i payed the down payment of 8hundred and some change went home with a pile of paper work thinking there was paper work to register the trailer but when i needed to register it there was no paper work every since i try calling a auto mated answering that wont let me talk to any on and hangs up i went to inter net looking for a email address to contact no such thing now i have been making payments to the auto number until this first of the month. as i can not resolve this problem my self with out a lawyer and i did not have that money for paying the trailer payments so i figure they should refund all moneys given them then may be they will get there trailer please help ***** ******** XXXXXXXXXX ,*************** ******** ***** ill XXXXX

  Business response

  01/20/2022

  Business Response /* (1000, 5, 2021/11/30) */ The company was never made aware that the customer was facing any difficulty. We can only encourage the customer to contact the office at XXX-XXX-XXXX so that an associate can assist the customer, or the customer can take the trailer back to the lot to discuss with the dealer any of the paper work he is confused about. As for the down payment, we never received an $800 down payment on this account. The customer did pay a $450.00 non refundable fee, $411.33 was paid for first month, $20.00 for the filing fee. Since this is a rent to own agreement, if the customer is not satisfied he always has the option to return the item and he will not be heald liable for any future payments. Consumer Response /* (3000, 7, 2021/12/03) */ Here are the files he said he does not have. The first receipt is over 8 hundred Business Response /* (4000, 9, 2021/12/06) */ The company was never made aware that the customer was facing any difficulty. We can only encourage the customer to contact the office at XXX-XXX-XXXX so that an associate can assist the customer, or the customer can take the trailer back to the lot to discuss with the dealer any of the paper work he is confused about. As for the down payment, we never received an $800 down payment on this account. The customer did pay a $450.00 non refundable fee, $411.33 was paid for first month, $20.00 for the filing fee. Since this is a rent to own agreement, if the customer is not satisfied he always has the option to return the item and he will not be heald liable for any future payments.

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