We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Citi has 1110 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Citi

              388 Greenwich St New York, NY 10013-2362

            • Citi

              Quality & Operations Control 1000 Technology Drive, M.S. 599 O'Fallon, MO 63304

            • Citi

              Citicapital - Commercial Business Group 3950 Regent Blvd., Mail Stop S2A215 Irving, TX 75063-2244

            • Citi

              2300 McFarland Blvd Ste 22 Northport, AL 35476-2928

            • Citifinancial

              603 Columbus Ave. Sandusky, OH 44870

            Business ProfileCiti

            Banking Services
            Looking for more information? Access the headquarters listing for Citi
            Read more
            The Complaints and Customer Reviews shown on this profile include all complaints and reviews submitted about either the business headquarters or any of its corporate-owned locations, including this one. Use the "Find Locations" link to see all corporate-owned locations.

            Contact Information

            5257 Buffalo Gap Rd

            Abilene, TX 79606-4131

            Get Directions
            Visit Website
            (325) 691-0349

            Customer Reviews

            1.05/5

            All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location.

            Average of 936 Customer Reviews

            Read HQ ReviewsStart a Review

            Customer Complaints

            7,539 complaints closed in last 3 years

            2,839 complaints closed in last 12 months

            All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.

            Read HQ ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 213

            This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

            View HQ Business Profile

            Related Categories

            Products & Services

            Full service bank

            Business Details

            Location of This Business
            5257 Buffalo Gap Rd, Abilene, TX 79606-4131
            Headquarters
            388 Greenwich St, New York, NY 10013-2362
            BBB File Opened:
            11/15/1994
            Years in Business:
            213
            Business Started:
            1/1/1812
            Business Started Locally:
            11/15/1994
            Type of Entity:
            Corporation
            Number of Employees:
            21
            Contact Information

            Principal

            • Mr. Scott Jones, Vice President

            Customer Contact

            • Ms. Destry Pack, Manager
            • Mr. Terry Heatherly, Branch Manager
            • Ms. Brenda Miles, Manager
            • Mr. Eric Gough, Branch Manager
            • Ms. Kathy Miller, Manager
            • Ms. Lisa Hughes, Manager
            • Ms. Sharon Wanoreck, Manager
            • Ms. Lisa Hughes, Manager
            • Mr. Vince Ornelas, Manager
            • Ms. Lisa Hughes, Manager
            • Ms. Patty Gordon, Manager
            • Ms. Sharon Wanoreck, Manager
            • Mr. Scott Jones, Vice President
            • Mr. Jesse Cardenas, Manager
            Additional Contact Information

            Fax Numbers

            • (325) 695-4613
              Other Fax
            • (325) 695-4339
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to choose a new bank or credit union

            Local BBB

            BBB of Abilene

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.