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Find a Location

Southwest Recovery Services, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSouthwest Recovery Services, LLC

    Collections Agencies
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Alert:
    BBB has received an influx of misdirected complaints filed against Southwest Recovery Services, LLC. It appears consumers are confusing their business with a different collection agency based in Lockport, NY called Spire Recovery Solutions. Because both businesses have the initials "SRS," BBB recommends consumers obtain the exact name of the business contacting them in order to ensure the complaint is directed to the correct entity.  

    If your interaction was with Spire Recovery Solutions LLC, you may view their BBB Business Profile using the link below:
    https://www.bbb.org/us/ny/lockport/profile/collections-agencies/spire-recovery-solutions-llc-0041-235980888

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    119 complaints closed in last 3 years

    47 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Southwest Recovery Services, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      16200 Addison Rd Ste 260, Addison, TX 75001-5423
      BBB File Opened:
      1/3/2005
      Years in Business:
      20
      Business Started:
      10/1/2004
      Business Started Locally:
      10/1/2004
      Business Incorporated:
      6/17/2020
      Type of Entity:
      Corporation
      Alternate Business Name
      • Southwest Recovery Services, Inc.
      • Southwest Financial Services
      Contact Information

      Principal

      • Mr. Steven Dietz, CEO

      Customer Contact

      • Mr. Steven Dietz, CEO
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Understand consumer rights when it comes to debt collection

      Customer Complaints

      119 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      A'Maia M

      1 star

      06/26/2024

      The half brain that I spoke to was extremely unprofessional and instead of shutting up and using the brain that his mother spent 9 months to help him develop and actually listen to what I'm saying, his immediate response was "Im not about to sit up here and argue with you, I'll just list it as a refusal" while I'm talking and explaining to him that the information he's telling me ISNT what *********** told me. I told him that I was charged for a plan, which was successfully removes from my account, and was officially canceled after I had to contact the company THREE times since last year to stop charging me. The plan was $199, which I gave them.... no idea why this company decided to attempt to squeeze $398 from me. Not my fault that yall were dumb enough to but this for pennies. I'll just go ahead and get a lawyer since this company is obviously hungry and need the money. If you decide to not be professional then I'll do the same because I'm not going to remain nice to someone that obviously wasn't raised with any home training.

      Local BBB

      BBB serving North Central Texas

      BBB Reports On

      BBB reports on known marketplace practices.

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