Business ProfileforBark And Purr

I have a senior cat named, Pebbles. Due to long hair matting, I can only trust a groomer to help. I found this place which has MANY good reviews and when I called, the front desk was so sweet! Upon scheduling for the next day, I informed them that she is a senior cat. Once I met the groomer she seemed great. She was immediately affectionate with ******* as she examined her which made me firmly believe that she would be well taken care of. Upon examining, she informed us that due to pebbles old age she would NOT be using shavers. That deshedding and a shampoo would be best and I agreed.My first thought once I saw pebbles was it seemed nothing was done. The groomer started explaining pebbles had mats on her tummy and while using a ****** (which I was confused about because we BOTH agreed a ****** would NOT be used) the ****** was pulling at her very thin skin. She showed me quickly the multiple wounds she sustained while trying to shave her and my heart sank. Once I grabbed her I noticed the larger wound on her chest area that really got me. While the groomer went on about a senior cats thin skin which I am well aware of, she kept expressing how she wanted to make me happy and asked if I truly wanted her haircut I would need to be present. I told her REPEATEDLY it was okay because my head was only focused on getting out. While holding Pebbles, the groomer was VERY persistent on cutting more of her fur even though I kept saying it was okay. While trying to continue grooming her in my arms, the groomer accidentally dropped the ****** on pebbles and said Im more nervous here than you are.She was adamant on blaming anything else but her own fault in the moment. I went straight to an ************ The vet said this was either done by scissors, or by her fur being ripped from her skin. My baby sustained a two inch flesh wound on her chest requiring a medical procedure with ointment and antibiotics. Please, please be careful who you trust with your fur babies.