Business ProfileforMr. Pool Leak Repair

I hired Mr. Pool Leak Repair to fix a broken pipe. I was losing about a 1-1.5 inches about every 4 or 5 days. They sent a man out that did not speak ********************* I asked him where the leak was and he pointed to two spots and said maybe here or maybe there. Well the lack of confidence did not make me feel easy to have someone dig up my deck on a maybe. In about a week to two they sent out another guy. I was thinking they were going to do another leak test but no they just told me where the leak was and also where there was a crack in the pool and seals needed to be replaced. I told him I just want the pipe fixed, I don't want the seals replaced or the crack fixed as they would have to drain the pool. The day of the repair two men showed up to work but took them about 3 hours before they actually started digging. They did not dig where they said the leak was, but on the opposite side of the pool. The leak was actually in a flowerbed area, so the deck was not going to have to be broken up and replaced. I was extremely disappointed on how much they charged me to dig up a hole in the soft dirt and fix the *** pipe. It was nearly $900! I do not recommend this company and I will not be using them again for two reasons. First, their poor communication and two extremely costly.

Im so sorry that you were not happy with our pricing. Even though you are not happy with the pricing, our 4 year warranty still stands and please reach out to me if you ever have any issues. With that being said, yes, unfortunately, sometimes there are discrepancies on the leak location. 97% of the time we are spot on, about 2% of the time we are wrong but at that time, the customer receives a refund for overpayment within the day of finding the issue and fixing it, just as you did. We fix hundreds, if not thousands of leaks a year, im so sorry you were apart of that 2%. It took the guys 3 hours to start digging because it was the wrong area where the pipe was broken so we had to do another leak detection, we didn't dig till we were 100% certain that's where the leak was. Once the pipe was fixed, we then did a 3rd leak detection to be sure there were no other issues. You got a total of 3 Leak detections. The communication I am confused on, if it's about Nacho, yes, his first language is Spanish but he is one of our best technicians and although it is tough communicating with him, you and I had very open communication. We actually talked 12 times from the moment you called until the moment we were finished with your project. As far as your seals and cracks, yes we did find some cracks and seals that need to be replaced to get your pool 100% to stop leaking, that is our specialty, to make sure there is ZERO water loss.