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Find a Location

Paradise Builder's Siding & Home Improvement Co. has 1 locations, listed below.

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    Business ProfileforParadise Builder's Siding & Home Improvement Co.

    Siding Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 7/12/2017

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    Amarillo, TX 79118-1124
    BBB File Opened:
    6/1/1992
    Years in Business:
    37
    Business Started:
    4/21/1987
    Business Started Locally:
    4/21/1987
    Accredited Since:
    7/12/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 23001041 for this business, issued by City of Amarillo. The expiration date of this license is 6/9/2025.

    These agencies may include:

    City of Amarillo

    601 S Buchanan St

    Amarillo TX 79101

    (806) 378-3000

    https://www.amarillo.gov/

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Paradise Builder's
    Contact Information

    Principal

    • Brent Lane, Owner

    Customer Contact

    • Brent Lane, Owner
    Additional Contact Information

    Fax Numbers

    • (806) 359-6061
      Primary Fax

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cynthia L

    1 star

    05/08/2024

    Called Paradise Builders on Mar. 12, 2024, and asked if they had a corner piece left over from when they did my siding August 2023, the person I talked to recommended they install the corner piece because it have to be connected to each plank. I agreed to let them ordering the corner piece and install it. May 1, 2024 sent email for status (waited that long to contact because that is how long it took from the time I signed the contract and they started siding the house). They did not respond to my email so I May 7, 2024 emailed them to tell that if they had ordered the corner piece I would pay for it but was going to find another contractor, no response. I feel this is terrible customer service, they could of told me the job was to small or they did not have time instead of telling me they would do the job then not contact me again. I waited 6 weeks thinking they were ordering the piece to install. They didn't even have the decency to return my emails. I will never use this company again and would not recommend them.

    Paradise Builder's Siding & Home Improvement Co. Response

    05/14/2024

    We were contacted by Cynthia asking about an additional corner that would match her siding.  She did not ask us to install it or ask for a price for the material.  I told her i would order it which I did.  This is not a stock item.  Before it came in Cynthia emailed us and said she had hired another company to furnish and install the corner.  I did not respond because after she has got another company involved then I felt there was no reason to comminicate with her.  There was no contract for what she is complaining about.  We did everything we told her we would and she simply ran out of patience. When we contracted with Cynthia her job was completed on time and to her satisfaction.  It looks like in this case she is forgetting about all that.  Her complaint is something after the fact that was not part of the original contract. I hate that Cynthia feels this way but we did nothing wrong other than our communication probably could have been better. 

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