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          Find a Location

          Top HID's Automotive Lighting Arlington Texas has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileTop HID's Automotive Lighting Arlington Texas

            Auto Parts
            Multi Location Business
            BBB accredited business

            Contact Information

            1709 S Cooper St # 1709

            Arlington, TX 76010-4229

            Visit Website
            (855) 867-4437

            Business hours

            10:00 AM - 6:00 PM
            Business Hours
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM
            Closed
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM
            Closed

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/13/2023

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Top HID's Automotive Lighting Arlington Texas has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              1709 S Cooper St # 1709, Arlington, TX 76010-4229
              BBB File Opened:
              1/13/2023
              Years in Business:
              18
              Business Started:
              1/1/2006
              Business Incorporated:
              5/12/2014
              Accredited Since:
              1/13/2023
              Type of Entity:
              Corporation
              Alternate Business Name
              • Top Hids Inc
              Hours of Operation

              Primary

              M:
              10:00 AM - 6:00 PM
              T:
              10:00 AM - 6:00 PM
              W:
              Closed
              Th:
              10:00 AM - 6:00 PM
              F:
              10:00 AM - 6:00 PM
              Sa:
              10:00 AM - 6:00 PM
              Su:
              Closed
              Business Management
              • Mr. Hisham Shane Habra, Owner
              Contact Information

              Principal

              • Mr. Hisham Shane Habra, Owner

              Customer Contact

              • Mr. Hisham Shane Habra, Owner
              Additional Contact Information

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/05/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I have had to replace the same item 3 times within a year that is suppose to last over 5-7 years. I have called the retailer because I bought a lifetime warranty asking them for a partial refund since time has gone by because the problem keeps reoccurring and Ive had my vehicle checked and its not my car its the bulbs they installed are not fitting correctly. I called and asked for a reasonable solution the retailer was rude and not trying to solve the issue. I need working lights as it is unsafe and illegal to drive without lights that I have paid almost $500 for. I would like atleast $250 back and they can have the bulbs back. They were rude and not filling warranty or policy.
              Read More
              Read 1 More Complaints

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Besnik H

              08/10/2024

              Terrible customer service, I took my *********************************************************************************************** $200 for it which was not crazy, because they said they have had a lot of experience and this would be no problem. Keep in mind that they are located an hour away from me. When I finally install the headlights back onto the car after letting them sit for a week(vacation), the headlights get moisture inside of them that same day. I now have to drive an hour out there again for them to reseal them again, and Im thinking alright they have to open them to clean out the water spots that had formed, they said no and charged me $100 to open one of the headlights to replace a board that had a problem and I told them okay just make sure you clean it out to which they replied they would. I get my headlights back sealed with all butyl this time instead of the butyl and silicone they did the first time and lo and behold the water spots are still there. The funny thing is he tried to blame the headlights fogging up on micro fractures from me opening them to which I told him I see no point in paying him to replace the board if the headlights have micro fractures, suddenly there is nothing wrong with them??. He told me he up both for me-they needed to be opened which was covered under the 90 day warranty, said he cleaned them out-they have water spots, and scammed another $100 out of me. I also told him once he opened them to just give it to me and I would replace the board and he said they wouldnt open the headlights for free. Each trip took me between about 7 hours. I would never recommend these guys to anyone. And they no longer answer my calls. My headlights are now sealed properly, there are water spots in them, these guys squeezed another $100 out of my for nothing. They failed to properly seal the back the 2nd time, but I covered the hole they left and it has held. I spent $600 on this project, $300 of which was paying these shmucks.

              Top HID's Automotive Lighting Arlington Texas Response

              08/11/2024

              Dear ******,

              Thank you for sharing your concerns about your experience with Top HID's Automotive Lighting. We apologize for any inconvenience or frustration caused and appreciate the opportunity to address the issues you've raised.

              At Top HID's, we take pride in our work and strive for excellence in customer service. It's clear that we fell short in your case, and for that, we're truly sorry.

              We understand that you had issues with moisture inside your headlights after our initial sealing service. We should have done a better job of addressing the problem and communicating with you throughout the process especially as head lights require 48 hours to seal properly.

              Regarding the additional $100 charge for opening one of the headlights to replace a board that was initially defective that your brought us, we should have been more transparent about the work required and the associated costs especially since we had to redo the job.

              We want to make things right, ******. We invite you to contact us so we can discuss a suitable resolution. We're committed to regaining your trust and ensuring your satisfaction with our services.

              Please know that we value your feedback and will use it to improve our processes and customer service. We hope you'll give us the chance to show you the level of service you deserve.

              Contact us at your convenience, and let's work together to resolve this matter.

              Sincerely,
              *****
              Top HID's Automotive Lighting
              Read 1 More Customer Review

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