Business ProfileforAmerican Pacific Pool Services, Inc.

The pool at my property at *************************************************************** popped out of the ground by 6 inches in the deep end as the resurfacing and retiling of was being performed. The crew failed to drill a hole in the pool as it was empty getting ready for plaster.. The result of the hydrostatic pressure forced the pool out of the ground due to a thunderstorm going through the night of the 10th of December 2022. I have ample pictures and video showing the actual crew that was doing the work drilling a hole, releasing all the pressure under the pool, gushing in after trying to make it go back down. The company has since changed it's name to Aqua Maids Services and have left me to the mercy of an insurance agency. I have lost quite a bit of revenue as a result of their neglect and am wondering when and how I am to be satisfied with any outcomes. I seem to be feeling too old to have to go through this. The last piece of my puzzle was completely derailed over a very important technicality. I would like to see what I can do about any guidance I could receive from you. My fear is that it will happen to someone else if nothing is ever said.. Its not something that anybody wishes would happen, least of all the business. But if I let these people take advantage of me because I didn't start any proceedings....well, these are only the first few questions.