ComplaintsforAZUMA Leasing

• Initial Complaint

  10/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Today Azuma was to pickup a Washer and Dryer that I lease from them from my old house, which will end our contract with them. My current residence is approximately 25 minutes away. We received a window of pickup to be between 12pm and 2pm CT on 10/14/2024. At 11:15am CT Azuma called to inform me that the driver was onsite. My pregnant wife quickly got everything in order to get over to the old house to allow them access to collect their equipment. She arrived at 11:45am CT and only to find out the driver would not be waiting.What is the point of offering a window of time for pickup, if you aren't going to follow it?

  Business response

  10/14/2024

  Hello, we apologize the driver was a little early to the stop and was able to wait until your wife arrived and completed the stop. Please at any time call me, Anissa at 800.707.1188 or Travis to assist. 

  Customer response

  10/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22420122, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Kyle Dawson

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On April 27th, I paid $101.09 to start service, including a hidden $35 dollar delivery fee. This was for a $44 dollar washer and dryer combo. On April 30th, I had a washer and dryer delivered from ****** to ****************. On May 1st, I had contacted as my dryer had no heat, and simply did not dry a small load after 6 cycles through on various settings and a dry towel added in. On May 2nd, a new one was delivered. On May 2nd I called and emailed with my washer no longer working. It would run water for maybe two minutes and then stop. I additionally asked what their procedure was in texting these units before delivering. No response. I kept calling and leaving messages, no response. I emailed again on May 8th about my issue and lack of response, and finally was emailed to tell me to call. I again asked their procedure on checking the washer and dryer before delivery, with no response. On May 14th, I had a new one delivered due to scheduling difficulties as the company only comes to town twice a week with only one employee. Said employee also has has no training in washer or dryer repairs, and needed to look up ******* "how to's" each time he came out- to no avail needing another replacement. On May 15th, I had to call for anothwr washer replacement as the washer sounded as if there were chainsaws grinding on the inside and would be stuck in lock mode with my clothes in it, yet not drain or spin at all. On May 16th, I received a monthly invoice of $62.95- $18 dollars more than the advertised lease of $44.99 a month. Additionally I have yet to have a working washer to use, and thus had no need for the dryer either. I had yet to complete one load. On May 16th, I had another washer delivered. I called in May 16th to dispute the bill as I had yet not had a working washer an could not use the dryer, as well as the bill was much higher than told. I was informed that I was being charged "maintenance sevice fee" each time the driver had to come out. A discount of $6 given.

  Business response

  06/10/2024

  Hello *******, Thank you for your feedback. I'm sorry to hear that you were not satisfied with the services that were provided to you by AZUMA Leasing. I would like to speak with you to see how I can make this situation right with you and better our **************** Team here at ********************** as I understand the importance of a Good customer relationship.

  I have made several attempts to reach out to you by phone/email with no response from you; however, in the meantime I have provided you with a full month credit in an attempt to show an honest effort on my part to resolve this issue with you and and retain you as a valued customer of **********************.

  Please give me a call at your earliest convenience Monday - Friday between 9:30am - 6:30pm CST at ************, please ask to speak directly to me. Thanks so much, ******** Care Supervisor, *****************************
  

  Customer response

  06/15/2024

  Complaint: 21770938
  
  I am rejecting this response because:

  As attached, there is your "free month" as you discribed, yet I still had to pay for last month in full- as also attached. As well as, I have a new invoice for this month that is also a full balance. Again, deceptive. If I had not paid the amount on my account for ***** I  would have been charged late fees and had my credit effected. You had an invoice to "show a good faith" payment. However the "payment" was simply a document as it was NOT reflected in the amount due on my account. I also have again, yet to revieve communication on what the procedure is for training your "maintenance" employees (who have to turn to ******* to "fix" appliances for lack of training) and the policy on checking out appliances before they are delivered. All of this seems very deceptive business practices.

  
  Regards,
  
  *****************************

  Business response

  06/17/2024

  Hello ******************, I have made several attempts to contact you by phone.  I called again today and was only able to leave you a voice message.  I would love to discuss this with you.  If you call me back at ************ and allow me an opportunity to help resolve this issue.  I'm available for you anytime Monday - Friday 9:30am - 6:30pm cst.   I will follow up with you by email as well.   Please let me know how I can help to resolve this issue.

  Thank you so much

  *****************************

  Customer response

  06/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the company has made steps toward bettering the new market in *********
  
  Regards,
  
  *****************************

• Initial Complaint

  03/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I submitted an echeck for my payment on 02/13/24. After a few days I saw it did not go through so u called AZUMA to see what the issue was. I was told that ****** hardly works, to try to resubmit it, and then wait a few days and check my account. It still did not go through. I called AZUMA again. Was told the checked was reversed as there was an issue. I paid with my debit card which went through without issue. My next payment is due 03/13 which they charged me an extra $40. I called my bank and was told the acct number and routing I used was correct. They searched for the amount and vendor for the time period of 02/12 thru 02/19. No request for funds was received. I called again today and they would not remove the extra fees.

  Business response

  03/13/2024

  Hello and thank you for bringing this to my attention.   After a thorough investigation into this issue, it has been determined that there was an error when submitting your e-check information; the account # was off by 1 digit and since the e-check is processed electronically, the bank would reject the check if they are unable to locate the account by the number that you entered on the e-check.  It was great pleasure to speak with the customer today to get this issue quickly resolved as we here at Azuma Leasing value the interest of our customers and we asked the customer to remain with us as a valued customer.

  It is my understanding that the customer has contacted the ********************** to rescind this complaint.

  Please let me know if I can assist you further

  Customer response

  03/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

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