ComplaintsforBandon Fitness Texas Inc.

• Initial Complaint

  08/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I got my step son a gym membership maybe 2 years ago, he has since moved out and doesnt need the gym membership.. I have gone to the gym 5 times to close the account as it comes out of my checking account.. no one is ever there during busy hours they dont respond to voicemail .. I just want to close the account for ********************************* coming out of my checking account

  Business response

  08/16/2024

  I spoke with ***************************** over the phone to inquire about his BBB complaint. he said that he had been trying to cancel his son's account in-person, phone call and voice mail, but could not get a hold of the general manager. I assured him that we would get this taken care of, and I would give his number to my North Reno general manager, who would make contact with him to schedule a time that he could cancel his son's membership

  Customer response

  08/19/2024

  Complaint: 22091396
  
  I am rejecting this response because:
    I was contacted by the regional manager he was verify polite and apologized for the inconvenience and told me his manager was having a hard time but he would have him call me to get the issue resolved, the manager text me afterwards saying what time Monday am i coming I asked if ******* needed to come as its his name on the account and my name on the credit card. I havent received a response yet.. I wont be satisfied till the account is closed, honestly now I think I need to be refunded a few months of fees as they are obviously stealing from me
  Regards,
  
  ************************************

  Business response

  08/30/2024

  Agreement was canceled 08/21/2024 per request

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Company discriminating against me and refusing to accept my payment method, threatened to ban me from entering my local location if i attempt to use it.

  Business response

  08/15/2024

  On-site staff has been in touch with customer. The insurance provider that ****** has, unfortunately, is not a program that our facility participates in. We are more than willing to sign customer up on a regular paying membership, but we don't have the ability to use his insurance provider at this time.

• Initial Complaint

  06/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Hello. I would like to file a complaint about the Anytime Fitness location at ************************************* Mt. ******, OH *****. On 12-20-23, I talked to the club director and told him that I wanted to cancel my membership. He filled out a cancellation form and had me sign it and told me to take a picture of it in case there were any problems, which I did. He did tell me that my membership would be cancelled on 1-20-24 and that there would be one last charge in January, which there was. In February, my and my wife's checking account was debited $42.90 for the membership. I called the club and talked to the club director again and he checked and said that it wasn't cancelled and he assured me that he would cancel it and that we would be credited back the $42.90. My debit card expired in February and in March, I received a phone call from the bank that Anytime Fitness deals with requesting that I give them my updated debit card information. I didn't do it because I thought that the membership was cancelled. I called the club again and talked to the club director again and he again assured me that it would be cancelled and that we would be credited the $42.90 back. In April, I received another call from the bank. I called the bank and talked to a woman there and she said that she would cancel the membership and said that she did. Anytime Fitness turned me over to a collection agency for $167.20. On 6-5-24 and 6-12-24, I received phone calls from the collection agency. On 6-12-24, I sent them the picture of the cancellation form and they're investigating the dispute. I don't think that I owe them the $167.20. I was told 4 times that it was cancelled. I've called the club numerous times and nobody ever answers the phone and I leave messages and nobody ever calls me back. I've read reviews from people who were members of other Anytime Fitness locations and they had cancellation issues and got the same treatment that I got.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This place of business is a Fitness Gym. I have been a member of this establishment for over 5 years. Last year they switched gym managers, in which this new manager is never at the gym there is posted business hours of Monday thru Friday 10am - 5pm and any time I stop by there to cancel my membership the manager is never there. I have sent countless emails and I call everyday and I have never received an answer or response back. All I am trying to do is cancel my membership because they raised the rates (again). They gym is also very dirty trash is piled up inside the doors packages are just left out, The water machine doesn't work, the bathrooms don't have hot water or paper towels. The establishment is very much neglected and not taking care of their patrons.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Beginning of April 2024, I went into the office to cancel my membership due to complications on my pregnancy. I couldnt work out during my pregnancy as I thought I would. I have a contract with Anytime Fitness and the only way to get out of it is if I meet requirements that they have set up. Well one of them is to have a doctors note stating any impediments to workout. I complied with the requirement and my membership is still active and they are still taking money out of my account after calling twice and going into the office twice to cancel. The so called manager was rude the second time I went in to inquired about my cancellation and he promised to call me with an update, and he never did. It has been a month and he hasnt called. I left voicemails and he doesnt return my calls. It was so easy to sign up but they are making it hard to cancel and that is illegal as I have met the set requirements by the gym. This is a violation of the Federal Trade Commissions. If this doesnt get resolved I will file a lawsuit. I want a refund from the day I went on to cancel and I need you to cancel my membership!

• Initial Complaint

  06/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I got my contract through anytime fitness in January of 2022 for a 1 year's contract. Everything was fine until I had been going to another close anytime fitness which switched my home gym to the ****** location which was fine but in doing that they made it to where I was paying monthly instead if bi weekly. We'll they were taking the monthly amount of bi weekly so I was getting double charged for over 3 months. They keep telling me they are going to credit me the differmece but just keep charging me every month. So I went to cancel My contract in June of 2024 and they told me i can't because I'm on a 3 year contract. That is not what I signed up for and was deceived when I signed paperwork. I have heard from other people they experienced the same thing. Not to mention if I was on a 3 year plan I wouldn't be paying the full amount I was paying so I am suppose to be getting money back. They canceled my friends account without refunding him his money and am really upset that they are going to try to do it to me to.

• Initial Complaint

  06/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed a year contract with anytime fitness in April 2023. I sent in a cancellation letter March 30th 2024 and my year contract ended April 24th 2024. I have emailed and called the facility a dozen times, have talked to ****** stating they have processed my cancellation however I keep getting charged. Every week I call and leave voicemails, which no one will respond, and on the rare occasion I do speak with ****** he assures me that my billing will be stopped. I was just charged again on June 5th. I now live ************************************** and talk to someone.

  Business response

  06/21/2024

  Hello, we are canceling this account and issuing a refund from the account expiration date forward. Thank you

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My wife contacted this gym via phone at the beginning of May to verbally request that our contracts were cancelled at which time the gentleman stated that the contracts would be cancelled and that we would no longer be charged. On May 8th our account was drafted for $24.89 and on May 13th our account was drafted for $28.13 despite our request to cancel. We have made eight additional attempts to call the gym with no response.I submitted an online message on June 1st through the Anytime Fitness website providing the details for the incorrect charges letting them know we expect to be credited and have not received a response.Today, June 3rd, we received an email from a collection agency stating that we have late payments to the gym (screenshot of email attached).

• Initial Complaint

  05/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am trying to cancel my gym membership because I have moved and they are asking for proof of address, I provided my auto insurance but they are not taking that as proof of address.

• Initial Complaint

  05/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I've had a membership with AF for years, but last week I drove there early in the morning (30 minute drive) to work out before I had to work that day and couldn't get in. My fob didn't work, the door was locked, and nobody was there. I called, no answer, messaged them and never received a response (not just that morning, they never responded to my message).Because the gym was totally inaccessible, I went to a Planet Fitness down the road and started a membership there so I could still work out that day. I then messaged AF requesting to cancel my membership. On 5/13, over half a week later, they acknowledged my cancellation request by text (they still never acknowledged the inaccessibility of the gym), and said per their 30 day policy I am required to make another payment on 6/5. I told them I only had to switch because their gym was inaccessible, so I should not be required to make yet another payment. They doubled down "because it is their policy", so I explained yet again, I would not have had to switch gyms if their gym, that I was paying for, was accessible, the ONLY reason I had to switch suddenly was because I literally could not use theirs. Had I simply WANTED to switch, I could have planned it, made the request and started at the new gym when my time there was up, but AF was inaccessible and they never responded to me when I asked them what was going on. They then stopped communicating with me. The next day I called the corporate number, explained it to them, and they said they fully understood my side, but there is nothing they can do but reach out to the gym owner and ask them to consider doing the right thing because it is independently operated and ultimately up to them. I'm already paying for the rest of this month that I'm not using, it is unreasonable to expect me to make yet another payment next month and not take responsibility for the fact that this only happened because their gym was totally inaccessible.

  Business response

  05/22/2024

  We granted his request to not give a 30 day notice and have cancelled this account immediately per the customers request.

  Customer response

  05/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩