Business ProfileforTiff's Treats Cookie Delivery

I made an order for cookies to be delivered on Feb 28 and the order was over 3 hours late I contacted TIffs and was told it is on its way and would be there in 20 min. Three hours later the order was still not there and I was told I would get a future reorder and get these cookies still. Still a few hours later the order was still not there and I was told they would get these cookies reordered, refund the original order, and they would give me an additional future order of cookies along with some gift cards. Only one of the orders arrived and i did not protest this because we did not need 2 dozen cookies. I went on to use one of the two future orders promised to me on march 4th with no hesitation. On 03/24/2023 I tried to use the second future order was was met with push back and refusal to complete the order. I was told both reorders was used when they were not because they only accomplished their obligation to complete the order on feb 28th and march 4th. I spent hours wasting time to correct tiffs mistakes on Feb 28th and then hours arguing with them without resolution on March 4th. ******* even gave me a call and told me two orders were delivered on the 28th and then realized her mistake and tried to back pedal. I was very disappoint that probably the largest cookie delivery company in the country refused to keep their word. I really just wanted a $20 dollar cookie order to be complete that was promised but since I have had to waste so much time and energy I believe the resolution should be a $200 giftcard.