We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Maids and Moore Cleaning Austin has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMaids and Moore Cleaning Austin

            House Cleaning
            BBB accredited business

            Contact Information

            8120 Research Blvd Ste 110

            Austin, TX 78758-8481

            Visit Website
            (512) 686-5034

            Business hours

            8:00 AM - 4:00 PM
            Business Hours
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            8:00 AM - 4:00 PM
            Closed
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/19/2012

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Maids and Moore Cleaning Austin is a family-owned and BBB-accredited cleaning company providing recurring residential cleaning services in Cedar Park, Georgetown, Leander, Liberty Hill, and the adjacent areas. We offer reliable move out cleaning services, post-construction cleaning services, house cleaning services, move in cleaning services, carpet and tile cleaning, and more. Our tried-and-tested services are available on a weekly, bi-weekly, and on monthly basis or as a one-time job and are completely customizable to fulfill your needs and requests. We utilize quality supplies, equipment, and special in-house cleaning methods, and we hand-pick the best house cleaners in Austin and beyond. We offer a 100% satisfaction guarantee to ensure all our cleaning services are up to the mark. Our dependable company is a dedicated partner of Cleaning for a Reason, where we provide the less fortunate with free home cleaning.

            Business Details

            Location of This Business
            8120 Research Blvd Ste 110, Austin, TX 78758-8481
            BBB File Opened:
            5/26/2009
            Years in Business:
            16
            Business Started:
            5/21/2008
            Business Started Locally:
            5/21/2008
            Accredited Since:
            9/19/2012
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • Maids and Moore LLC
            Hours of Operation

            Primary

            M:
            8:00 AM - 4:00 PM
            T:
            8:00 AM - 4:00 PM
            W:
            8:00 AM - 4:00 PM
            Th:
            8:00 AM - 4:00 PM
            F:
            8:00 AM - 4:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Katelyn Langley, Manager
            • Ms. Holly Moore, Owner
            Contact Information

            Principal

            • Ms. Holly Moore, Owner

            Customer Contact

            • Ms. Katelyn Langley, Manager
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/07/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Transaction date of post construction cleaning: 2/21/2023 Details: Maids and Moore was hired to perform a "post construction" cleaning on my home which was totally empty of all furniture except for a covered glass tabletop leaning against the wall.The kitchen countertops were covered in a clear plastic that had been installed to protect it from the paint work.Basis of complaint:. The cleaning was not performed as advertised. Streaks on windows, uncleaned sliding glass door track and window track in kitchen. Only half of kitchen cabinets were wiped out. Flooring cleaned poorly.Update: $140 out of $440 was refunded. We asked for $100 more to get kitchen cabinets cleaned. Owner refused.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Elav M

            06/05/2024

            I regret not checking more detailed reviews before booking this company, despite their 4-star rating and 700+ reviews. If you hire them and don't supervise closely, items **will** go missing. I'm not the first to report this. I had a 21k gold necklace and an SPF bottle in the same drawer, both now missingworth over $1000. When I contacted the company, they claimed the cleaners denied taking anything and tried to blame two other helpers who were with me downstairs the entire time.The cleaning quality was mediocre at best, a 7/10. Additionally, the cleaner refused to use ****** Translate and only spoke Spanish, despite my repeated attempts to communicate that we don't speak Spanish. She also complained to the other worker throughout the job. I will never use this service againcompletely untrustworthy.

            Local BBB

            BBB serving the Heart of Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.