ComplaintsforThird Coast Auto Group LP

• Initial Complaint

  01/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Ive called several times trying to get insurance added to my account, yet they still charge me an extra $50 every 2 weeks. Ive been doing this for months and its taking a major toll on my living situation. No matter what *** tried they dont budge. Im getting charged an extra fee for not having insurance when I in fact do. The 24% APR was bad enough.

  Business response

  03/28/2023

  Thank you for sending this complaint to us. All of the banks accounts must have *********************** in place and understand the customer has insurance and all they need is to bring in the declaration page from their insurance company and if the vehicle was covered they will ask for a credit and will be granted for the months that were shown covered on that page. Pretty Standard for all bank to have a forced place insurance if they show none in place to protect the bank as well as the consumer in case of accident.

  Please let us know if we can answer any other questions.

  Thanks

  ***************************

  Customer response

  04/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  12/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchase a vehicle from Third Coast auto. They did in house financing, the total of the loan itself including my down payments and biweekly payments after term will be about ******. The offered an in house warranty with the purchase. I made this purchase back in July. 6 months ***** miles. I began to have some check engine lights and overheating so I requested some service help it being within warranty range and the requirements of the contract. There was mid communication for what the warranty included as one rep told me one thing and another told me another. I kept the vehicle parked until I could get it to the appointment as I understand continuing to drive it could damage it. After I finally got the vehicle in the shops partner through third coast (srt8 automotive) It stayed in shop for 3 weeks, the work they did was admitted to attempt to fix the problem but if it was the engine it would need to be replaced. In house financing offered to aid with repairs paying half upfront and the rest is financed onto the biweekly payments. The repairs were 1400$. They set up without my knowledge weekly demands for repayment. After I gained the vehicle back. When I picked up my c at I was still getting flags and they told me to continue to drive it its probably ghost codes here I am 4 months after purchase. And 1 month after service, my vehicle is completely stalled out, all my engine lights and transmission codes are coming through. And Im left without a vehicle or any attempt to ease my trouble or circumstances and avoidance of my calls and communications to service department. ****************** refuses to fix the modification to my payments, and the sales department refuses to get involved with a temporary loaner vehicle. I was convinced I was purchasing reliable transportation. And have out thousands into this company already. I feel taken advantage of as a consume and believe there could be some sexist bias in my opinion and efforts to manage this situation.

  Business response

  03/28/2023

  We dont offer a 6mo 6k mile powertrain warranty, Its included on all cars from Third Coast Auto Group. The issue was she was out of warranty and the warranty company denied the claim. We assisted her with the repair on a side note and was incorrectly entered for a weekly payment not Bi weekly for the side note for repairs that were done per the customer. All of this has been worked out with the customer and shouldnt be any issues that we know of today.

  Thanks

  ***************************

  General Manager

  Third Coast Auto Group

  Customer response

  04/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  11/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a customer of ********************************************* Auto **********************. I have about a year left on my car loan, and have never been an issue for this company. ******************* is an employee here. She has been extremely cruel and unprofessional. The first time I had an issue with her was due to my grandmother being in hospice and she locked my account for ONE, 2 week payment being 13 days late. When I informed her of my situation, but that I was willing to pay she made remarks such as it not being her problem, smacking her gums, etc. With that being said, my grandmother has now passed away on Oct. 27th. 8 days ago. My payment was due 6 days ago apparently. There was no late payment on my account, no repo. fee. Nothing to indicate it being late. ******************* sent a tow company to my house for my family members car and decided since she couldnt get my family members car (because they had settled it) she would grab mine instead for being 6 DAYS late with NO notice. She requested that I pay a $50 fee so that she can tell the towers to leave. I was on the phone with her employee at the time of the incident and he let me know that ******************* had full capability of telling the towers to leave because of my circumstances. This happens all while her children are screaming and crying in the background. ******************* and TCAG are unprofessional and cruel. I expect this to be resolved in some manner or I will continue to go higher and higher. This is not okay for this company and woman to treat people as such.

  Business response

  12/21/2022

  We would like the opportunity to resolve issues through a reasonable and mutual solution.

• Initial Complaint

  11/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have purchased a vehicle recently that they towed allowing the towing company to damage to vehicle as well as racking on excessive fees. I have contacted them to get answers by leaving several voicemails as well as emailing the company with no answer. I called the other day to get a person named ******* only to be called a liar and refused to help me. I needed additional time for payment then I found out that the excessive amount of towing fees that have been added even though I was told by **** *** I would have to 2 payments of $75 dollars. As well as being told by *** that they would work with me on my payment. This is my second vehicle with this company and Im thinking I should have bought with them due to the unprofessional customer services as well as going back on their word.

  Business response

  12/21/2022

  We would like the opportunity to resolve issues through a reasonable and mutual solution. If ******************* is unable to resolve the matter directly with her account manager/representative for any reason, please feel free to reach out to me directly via email at

• Initial Complaint

  09/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was out of work for 3 weeks. I had covid for 2 weeks. After quarantine it was time to go back to work, I started having vehicle issues that landed my vehicle in the shop. Total of 3 weeks of no work. Mind you i still made a payment. Im currently 9 days late. I Have called every day to try to talk to someone but get nothing but full voicemails. I receive emails stating my payment is late and to call for help. When I finally do get someone on the phone im told nothing can be done. *** promised to pay Friday 9.16.22 but was still told a repossession is filed. My payment is late by 9 days!!! I've asked to wait till Friday and was told no. This is horrible. All the money put down and giving them your business to be treated this way with no remorse. Can't even get a manager in the phone to help. All I'm asking is to help me. I gave you my business and the benefit of the doubt aside from all the negative reviews. Help your customers who are trying!!! You got customers who rather run and hide and dodge you, but you got customers trying to do the right thing. Do right by us!!! 9 days is not long!!!

• Initial Complaint

  04/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I went to the tag agency and I can't get another tag.The ******* tag agency in ******************** and ********* has contacted Thired Coast Autos for my tag.They never send a Fax stating that the car is in my name and I'm paying for it.Now I have to pay $300 because of my tag being out.I'm a state worker for ******* and required to have a ******* tag.They had several contacts with them. I pay monthly for my car.I need them to fax paperwork that the car is with me and sign a lease form.Still after 4 months months.I'm taking them to court if I don't get my paperwork. They have my house address on file and both tag agencies.I really need my paperwork.

• Initial Complaint

  02/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm on a defered payment and because of the ice last week I didn't go to work 3 days I only work 2 days I was iced in so Friday I was supposed to pay 500 I didn't make 500 only 100 so I called and told them now he saying if I don't pay today collection will take my car that's not right I get payed every week he can wait till Thursday that's not very far away then the week after il go ahead and pay the 240 which is due two weeks later so the following week il pay the 240 please help me out I have a job I work I need my transportation thank u

  Business response

  02/14/2022

  The payments are after the deferral payment which are part of the original down payment which the lender doesn't have any leniency for considering it was what they need from the original date but made exception only if the deferred payments could be met which they knew about and signed on the contract for those dates they picked. I would tell her to contact **** *** or ******* which are the department managers and see what kind of arrangements they could work out.

  Thanks

   

• Initial Complaint

  02/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Unfortunately this is the second time I have purchased a vehicle from this company from 2 different locations, before even laying eyes on a vehicle both times I made it clear that I needed car that would atleast get me through the first 6 months to a year, both vehicles I barely made it to 3 months, I have a baby and it has been an inconvenience for me as a mother because I have not been able to have a reliable vehicle from them, they also do not care about their customers, they only care about the ********* do not feel comfortable steady paying out funds for a vehicle that they dont care to make sure that it is in good standing for their customers, I recently had an accident with the new vehicle I just purchased from them, barely having the car 4 months, I am still under warranty but supposedly my warranty only covers labor and not the cost of the parts that are needed to fix the vehicle, Ive been without my vehicle for 6 weeks not and the service department wants me to pay $1000 for parts because my warranty dont cover ordering the parts amongst other things that does not Make sense to me! Please help me resolve this cause I am a single ********** work to hard for my money to just be giving it away, they wont even atleast put me in a better car or add the amount for the parts to my car note payment so that I can have my vehicle to make money etc

  Business response

  02/10/2022

  Customer came by this morning and worked with the Account Managers to assist in getting her wrecked car repaired. The issue had nothing to do with Warranty work or receipt of payment. Third Coast cares about all our customers and always try's to come to a resolution that works and makes since for both parties.

  Tell us why here...

• Initial Complaint

  12/21/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a car from then on 8/17/2019 at *****% interest rate today I tried to refinance with a local credit union and I was told they can not refinanced it because it was involved in a accident before I owned it and it has frame damage I was never told this nor is it anywhere on the contract.

  Business response

  01/12/2022

  We have pulled the Title document from **************** of transportation and shows a normal regular title. We also pulled the Auto Check which states was in an accident but does not disqualify the vehicle to not be sold. Had also reviewed the note from the credit union and would be happy to refinance vehicle with an approval letter at rate in which the credit union would approve them. They have owned this car since 8/17/2019. Please let me know if we can assist Klarissa and ********* in a resolution I've mentioned.

  Sincerely, 

  ***************************

  General Manager 

  Third Coast Auto Group

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩