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          Zerorez DFW, LLC has 1 locations, listed below.

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            Business ProfileZerorez DFW, LLC

            Carpet and Rug Cleaners

            Contact Information

            1000 W Crosby Rd STE 124

            Carrollton, TX 75006-6955

            Get Directions
            Visit Website
            (214) 372-5326

            Customer Reviews

            1.5/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Products & Services

            Green carpet cleaning services in the Dallas and Fort Worth Metroplex. We also clean tile and grout, air ducts, upholstery, and we are pet odor removal specialists. Our technology cleans, sanitizes, and protects the entire living environment with green technology that is safe for your family, children, and pets without any toxic, residue leaving chemicals.

            Business Details

            Location of This Business
            1000 W Crosby Rd STE 124, Carrollton, TX 75006-6955
            BBB File Opened:
            11/17/2008
            Years in Business:
            17
            Business Started:
            4/26/2007
            Business Started Locally:
            4/26/2007
            Business Incorporated:
            4/26/2007
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Zerorez
            Contact Information

            Principal

            • Bo Hopkins, General Manager

            Customer Contact

            • Bo Hopkins, General Manager
            • Leah Lewis, Customer Service Mgr
            Additional Contact Information

            Fax Numbers

            • (972) 446-0007
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Dirty carpet? What to know before you hire a carpet cleaning service

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/09/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Zerorez came out to do a carpet cleaning on 1/9/2023. About a week and a half earlier when I called to schedule the ceaning, I was quoted $127 plus service fees, which included three rooms. I only have two carpeted rooms, but agreed to the price. When the technician came out, it ended up being well over $600. He told me that because the carpet was wool, it was a different charge, but was already halfway through the cleaning. No one asked me the material of the carpet when I booked the appointment, nor did they ask before starting to work. I called the company and asked for the quoted price to be honored, and they said they couldn't refund me. When I asked why I wasn't asked about the material of my carpet when booking the appointment, she told me it "just wasn't part of what they ask."
            Read 4 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Kelly M

            02/06/2024

            I am very disappointed in Zerorez & do not recommend them to anyone. They do not stand behind what they tell you. They were over 3 1/2 hours late & then told me I had the wrong time, but I have the email from them proving our time slot. I was quoted $229 w/ tax to clean the carpets/tile of my elderly friends senior living apt. & they ended up charging $282. They would not honor the price we were given & I have emailed the company, spoken to 2 employees & requested for the owner to call me, which he hasnt. I saw this company endorsed on Good Morning *****, so I thought they were a reputable company. I strongly discourage anyone from using their services.
            Read 3 More Customer Reviews

            Local BBB

            BBB serving North Central Texas

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