Business ProfileforBark Avenue Grooming

This place was the absolute worst and knowingly and purposely over charged me for grooming services that were not done. This was my 2nd time using these services. 1st wasn't the best, but I thought I would give it another try, because the girl ***** who worked on them was sweet.So, I dropped my dogs off at 12/19 at 7:30am and I tried calling and texting around 3pm to check on them, no answer. I show up around 3:40pm, only to find out that hadn't even been started to be groomed. I offered nicely to just take them since they had been sitting in a crate all day, the owner ****** proceeds to tell me with a rude tone in her voice how I'm not the only one who dropped their pets off when they opened, and they are about to put them on the table and how they have already been washed and dried. So, I leave thinking I will be back soon to pick them back up. Around 6:15pm I try calling again no answer then I show up and as I do they answer telling me they are just now about to get started on the bigger dog at point it is 6:30pm which I have a labradoodle and requires more time because of his coat. I'm done, I asked to just get them ready for me to take home because I was already there getting off. The owner tells me rudely how I need to pay for services done already which I have no problem as I've already been told nothing has been done besides the wash/dry. I get in and they charge me $195.00 I asked them why it was so high, and she said it was because my bigger dog got trim and cut for $115 which just a few minutes beforehand they told me he had just got on the table and my other dog whose less than 13lbs I was charged $60 for a wash. I pay and I was feeling really ripped off I get home and and check my acct for the previous month and I was charged almost exactly the same for 2 fully groomed dogs in November. I called the owner and told, and she said it's because the first time she under charged me which is a total lie! Both dogs were not groomed, and she charged me.