4 Customer Reviews
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Review from Stephanie E
1 star08/06/2024
Ive had an open claim for over two months! ************************* is NOT dependable and this place sucks! I go WEEKS without any returned calls or emails and Ive had it! Shouldnt take this long to get my **** car fixed! Ugh!
Old American County Mutual Response
08/15/2024
Connect MGA, LLC for Old American County Mutual Fire Insurance Company has received the letter from the Better Business Bureau dated 8/6/2024, with regards to the complaint filed by ***********************************.Thank you for the opportunity to review this claim. This claim was first reported to us on 5/28/2024. We began an investigation into the claim that same day.We spoke with *********************************** on 5/30/2024 and secured a statement regarding the facts of the loss. We advised *********************************** that we would need to contact our insured driver and secure his statement prior to determining coverage and liability. On that same day, we sent *********************************** a link to upload pictures of the damaged vehicle so we could write an estimate of the damage.Our investigation consisted of multiple attempts to contact our insured via phone, text, and mail. After contacting our insured driver on 6/12/2024, we verified coverage and accepted liability. We attempted a call to *********************************** on that same day and requested she send us the photos again as we had not received anything. We spoke with *********************************** on 6/24/2024 and sent another link for the picture s. After receiving pictures on 7/24/2024, we were able to complete an estimate of the damage. A check for $1,383.33 was sent to the vehicle owner on 8/8/2024.We have attached a copy of the check sent to ***********************************. Should you have any further questions regarding this claim, please feel free to contact our office.Review from Jeff S
1 star04/23/2024
I would give ZERO stars! The adjuster was beyond rude and very unprofessional. They denied my claim although their driver was partially at fault. Such insurance companies need to be banned from operating!!!Old American County Mutual Response
04/24/2024
Good afternoon BBB,In order to assist you and your consumer, please submit the claim number, date of loss, the policy number, the adjuster who is being rude and the phone number to the company where he filed his claim. Your summary, has no information that we can review or pull up.We hope to hear from you soon.Thank you.Review from Elouise C
1 star01/29/2022
I was just hit by one of their drivers on01/27/22 along with 3 other PARKED cars the their driver hit. Each day that I've called to speak with anyone regarding the claim has been HORRIBLY RUDE. I have to adjusters assigned from them but yet I don't have their extension, direct number nor names. When I spoke to the one who claimed she was over my bodily injury claim I must say she was BEYOND RUDE and should definitely not be In any type of customer service. The conversations or recorded and I suggest whom ever establishment these people are representing start paying more concern and attention to all of their customer service agents. The day of the accident I called to file a claim and was giving a claim number and number to send photos no adjuster name no extension but the lady was polite I must say that. Upon leaving the hospital I called the following day 1/28/22 to confirm that the photos were received. Being that I had no adjuster name nor phone extension I couldn't select the correct option from the directory and randomly selected one. "If your calling about a new claim I just got the file today and don't have any info" first words out of agents mouth.As I tried to explain that I was trying to get an extension for my adjuster or confirm my photos where received "So you need to talk to that adjuster " agent reply. I say yes or get and name and extension for he or she. She then tells me " Well I am over your Claim" . She stated she was my bodily injury adjuster and the other adjuster whom I still haven't spoken to is the vehicle adjuster. She eventually takes my statement and say I suggest you contact your insurance because the amount of cars that they driver hit the policy limit and it will be to investigate if they will be paying for our vehicles cause the driver was not listed in the claim. No rental car suggestions no contact numbers nor names again. Called my insurance company very polite responses rental car in few minutes. They got to do better.Review from Joh L
1 star12/06/2021
For one this company as I was told filed bankruptcy a few years ago and are now back in business. Their insured ran into the back of one person's vehicle and pushed them into the back of me on 01/16/2020. It has taken forever, nevertheless we settled around 6-9/21. I have not as per my attorneys office( OLD AMERICAN COUNTY MUTUAL) ( HAS NOT SENT MY SETTLEMENT CHECK AS OF YET) it's now 11/2021, almost 2022. This is totally ridiculous that I have not been paid when we have already settled...........Can anyone else tell me what can I do because 8 am totally at the end of my rope. Bytheway my attorneys office is the (HUYNH LAW FIRM PLLC)
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