ComplaintsforNissan Motor Acceptance Company, LLC

Consumer Finance Companies

HeadquartersMulti Location Business

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Customer Complaint:

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Initial Complaint
10/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Infiniti financial services is charging me thousands of dollars due to "wear and tear" on a returned lease vehicle but there is no itemized list of damages. I believe this charge is well over the true value of damage on the car.
Business response
10/31/2024
See attached response
Initial Complaint
10/14/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to formally dispute two unauthorized accounts that have been fraudulently opened in my name. Upon reviewing my credit report, I discovered these discrepancies, which I did not authorize. The details of the unauthorized accounts are as follows:Creditor Name: NISSAN MOTOR ACCEPTANC Opened Date: 11/11/2019 Account Number: ***************** Creditor Name: NISSAN MOTOR ACCEPTA Opened Date: 11/11/2019 Account Number: ***************** I am a victim of identity theft and have filed a complaint with ***************** regarding this matter. The presence of these fraudulent accounts is causing significant damage to my credit profile and overall financial health. I take this situation very seriously and expect your immediate attention.Under the Fair Credit Reporting Act (FCRA), I have the right to dispute inaccurate information on my credit report. I demand a prompt investigation into these accounts, and I insist that they be removed from my credit report without delay.
Business response
11/05/2024
Response attached.
Initial Complaint
10/10/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Some Use My Identity To Lease A Car From This Car Company And I Been Reaching Out And Letting It Be Know My Information Is Being Use Without My Consent Or Knowledge
Business response
10/25/2024
See attached acknowledgment / extension letter.
Business response
10/31/2024
Please see attached response
Initial Complaint
10/08/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Nissan wrongly sent my account to debt collection prematurely. In July 2024, I returned my lease to Nissan ***** and I had gone over the contracted mileage so on August 9, 2024, I received a liability payment bill of $2245.33 with a due date of August 24, 2024. I am a student, working part-time and I just wasn't able to come up with that amount in that period of time so I called Nissan and explained my situation in hopes of coming up with a payment plan. The customer service representative I spoke to clearly told me that Nissan does not have a payment plan option. However, I had a 45 day ***** period after my due date. Learning this fact, I spaced my payments accordingly. That being said, I was shocked to receive a notice from debt collectors dated Sept 26 which was weeks before it was supposed to be sent to debt collectors. Nissan sent my account to debt collectors prematurely and that took a huge hit on my credit score. Not to mention the amount of stress it caused me. When I called Nissan to talk about this, all they had to say to me was "sorry for the miscommunication," ?? I called them again today and the representative told me that my due date was not August 24 as mentioned on my liability statement and also told be one of Nissan's CS representatives, but that it was August 9th which doesn't even make any sense because the statement was generated on August 9, so how can that be the due date? Within two days I have received two different replies from Nissan. I have already paid $2000 to Nissan and as of today I have my final payment scheduled to Nissan which amounts to $245.33 Nissan sent my account to Credit Control Debt Collectors unnecessarily and prematurely and is now providing me with ZERO support. The representative I spoke to today lied to me that my due date was Aug 9 and not the Aug 24 that my statements mentions as the due date. I want compensate me for the mental stress they have caused me and financial damage they have caused to my credit score.
Business response
11/04/2024
Please see attached response
Initial Complaint
10/07/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On September 23rd there was a payment made on my account from a refund for the ************* on my totaled vehicle. For 2 weeks I have been trying to get the $2000+ overpayment on my account sent back to me. Every time I call I am transfered from one department to the other, and nobody has given me a resolution on how I can be reimbursed the money that is owed to me.
Business response
10/30/2024
Please see attached.
Initial Complaint
10/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im financing a 2018 Infiniti Q50 3.0 vehicle through Infiniti/nissan finance. I purchased it April of 2019 and still making monthly payment until May 2024. Ive always did my oil changes full synthetic all the time, used 91 octane gas and now my engine is making a knocking sound which I know its not good. I called Ontario Infiniti in ** and they said my warranty covers with ****** miles of 72 months whichever comes sooner. My car has ****** miles only but was told Im off by a few months because It expired as of April 2024. Omg!!! What???? *** owned several Nissan cars and own a 2017 Infiniti Q60 that my son uses and my wife was looking into buying a 2024 QX60 suv but now Im thinking. Why would I do that??? They refuse to cover warranty on a vehicle i took care of so well and should be determined by mileage not time since there are people like me that dont drive a lot since I work from home. Its a travesty how Nissan/Infiniti gets away from not covering vehicles we spend years in paying. This is why everyone is buying ******* and *** because they offer ******* power train warranty which should be normal for all cars. I WILL NEVER BUT ANOTHER NISSAN PRODUCT AND YOU ARE LOSING A CLIENT FOR LIFE. Im really hurt by your decision not to help fix my vehicle. This is my only car. I have no other car to get around with. Ive searched Infiniti q50 forums online and Im not alone. There are many people having the same issue and should be a major recall on these engines. I will consult legal advice to see how I move forward.
Business response
10/28/2024
Response attached.
Initial Complaint
10/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Nissan Motors Acceptance Corp is demanding moneys in the amount of $184.03 for EZ Pass told violations. I had informed them that i have been an active member of EZ pass for many years and they should had contacted me when the violation was received. They informed me by was of speaking to a supervisor that is not their policy to do so, but to pay the violation amount and then demand payment as they have done. However had they informed me i would had told the that i had ****** and would had submitted a dispute and rectified it. Again stating that its not their policy. BY failing to contact me, they caused this issue and now want payment for something im not responsible for. Since the toll was defective and failed to read my tag but i would had rectified it had i known prior. Ez pass stated since it was already paid that there is nothing they could do.
Business response
10/25/2024
Response attached.
Initial Complaint
10/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In March, I bought my leased ****** from NMAC. In April, I requested my title to give to the lienholder but was told that I needed to contact the ***. The *** then told me that it had to be done by NMAC. I went back to NMAC and they said that theyd request the title. After a month, I called back and they said I needed to send them an odometer statement, which I was not told. I sent it to the email provided, and weeks went by. I called, and they said the ticket had been closed because I didnt send in an **. I sent another, and a couple more weeks passed. I called again, they opened a new ticket, and I asked them to make sure once they send the title out that my apt # is on it. I called back in as well to confirm. 1 month later I called back, and they said they had sent it but w/o the apt # and that I could not request a new one for 30 days from the last, on 8/29. I got in contact again on 8/29 through chat, and they told me that its 30 business days. I said I had been given this exact date, and they rudely told me to check my calendar. I then called instead, and was told it could in fact be requested today, no ** required. She put a new ticket in and said it could be sent via ***** once they get it. After a month I called back and was told that it had never been sent to the ***, it was on hold because they were waiting for the ** from me, and he had no note of about ****** *** had now raised my rate on my loan by 11% for not providing the title. He put in a new ticket, said that it can take 4 wks to get from the **** and that it would be shipped via *****. I called after 4 *** and they said it had not been received yet. I called again on 10/3, and was told that it had been received on 10/2 and mailed via ****** I confirmed the address with the ***. ** is now 10/4, and I havent received the title. I chatted with a *** to get the tracking #. I was then told it had not been received from the *** yet. I am at a loss. I will get a lawyer involved if I have to.
Business response
10/25/2024
Response attached.
Initial Complaint
10/03/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I want to assert that I am not liable for the debt that is linked to ************** SERVICES **** as there has been no contractual agreement between us. It is essential to emphasize that I have not willingly entered into any financial obligations with them. Furthermore, in my effort to address this issue appropriately and transparently, I made a formal request to NISSAN MOTOR ACCEPTANCE for the provision of the original contract relevant to this particular debt. Regrettably, despite this request, they have not fulfilled my inquiry by providing the requested documentation. This lack of transparency and cooperation from NISSAN MOTOR ACCEPTANCE has added to the complexity of the situation, making it necessary for me to seek further assistance and clarification to resolve this matter effectively.
Business response
10/24/2024
Response attached.
Initial Complaint
10/03/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This letter serves as an urgent notice regarding a fraudulent account that has appeared on my credit report. I am a victim of identity theft, and I have taken the necessary steps to file a complaint with *****************. This account is causing unwarranted damage to my credit profile, and I require immediate resolution.Details of the account are as follows:Creditor: NISSAN MOTOR ACCEPTANCE Date Opened: 10/11/2018 Account Number: ***************** I demand that this matter be investigated without delay and that the account is removed immediately from my credit report. I expect to be informed about the steps being taken to resolve this situation.
Business response
10/24/2024
Response attached.

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ComplaintsforNissan Motor Acceptance Company, LLC

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