ComplaintsforNissan Motor Acceptance Company, LLC

Consumer Finance Companies

HeadquartersMulti Location Business

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Initial Complaint
10/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Nissan Motors Acceptance Corp is demanding moneys in the amount of $184.03 for EZ Pass told violations. I had informed them that i have been an active member of EZ pass for many years and they should had contacted me when the violation was received. They informed me by was of speaking to a supervisor that is not their policy to do so, but to pay the violation amount and then demand payment as they have done. However had they informed me i would had told the that i had ****** and would had submitted a dispute and rectified it. Again stating that its not their policy. BY failing to contact me, they caused this issue and now want payment for something im not responsible for. Since the toll was defective and failed to read my tag but i would had rectified it had i known prior. Ez pass stated since it was already paid that there is nothing they could do.
Business response
10/25/2024
Response attached.
Initial Complaint
10/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In March, I bought my leased ****** from NMAC. In April, I requested my title to give to the lienholder but was told that I needed to contact the ***. The *** then told me that it had to be done by NMAC. I went back to NMAC and they said that theyd request the title. After a month, I called back and they said I needed to send them an odometer statement, which I was not told. I sent it to the email provided, and weeks went by. I called, and they said the ticket had been closed because I didnt send in an **. I sent another, and a couple more weeks passed. I called again, they opened a new ticket, and I asked them to make sure once they send the title out that my apt # is on it. I called back in as well to confirm. 1 month later I called back, and they said they had sent it but w/o the apt # and that I could not request a new one for 30 days from the last, on 8/29. I got in contact again on 8/29 through chat, and they told me that its 30 business days. I said I had been given this exact date, and they rudely told me to check my calendar. I then called instead, and was told it could in fact be requested today, no ** required. She put a new ticket in and said it could be sent via ***** once they get it. After a month I called back and was told that it had never been sent to the ***, it was on hold because they were waiting for the ** from me, and he had no note of about ****** *** had now raised my rate on my loan by 11% for not providing the title. He put in a new ticket, said that it can take 4 wks to get from the **** and that it would be shipped via *****. I called after 4 *** and they said it had not been received yet. I called again on 10/3, and was told that it had been received on 10/2 and mailed via ****** I confirmed the address with the ***. ** is now 10/4, and I havent received the title. I chatted with a *** to get the tracking #. I was then told it had not been received from the *** yet. I am at a loss. I will get a lawyer involved if I have to.
Business response
10/25/2024
Response attached.
Initial Complaint
10/03/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I want to assert that I am not liable for the debt that is linked to ************** SERVICES **** as there has been no contractual agreement between us. It is essential to emphasize that I have not willingly entered into any financial obligations with them. Furthermore, in my effort to address this issue appropriately and transparently, I made a formal request to NISSAN MOTOR ACCEPTANCE for the provision of the original contract relevant to this particular debt. Regrettably, despite this request, they have not fulfilled my inquiry by providing the requested documentation. This lack of transparency and cooperation from NISSAN MOTOR ACCEPTANCE has added to the complexity of the situation, making it necessary for me to seek further assistance and clarification to resolve this matter effectively.
Business response
10/24/2024
Response attached.
Initial Complaint
10/03/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This letter serves as an urgent notice regarding a fraudulent account that has appeared on my credit report. I am a victim of identity theft, and I have taken the necessary steps to file a complaint with *****************. This account is causing unwarranted damage to my credit profile, and I require immediate resolution.Details of the account are as follows:Creditor: NISSAN MOTOR ACCEPTANCE Date Opened: 10/11/2018 Account Number: ***************** I demand that this matter be investigated without delay and that the account is removed immediately from my credit report. I expect to be informed about the steps being taken to resolve this situation.
Business response
10/24/2024
Response attached.

Initial Complaint

10/02/2024

Complaint Type:: Billing Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

I am reaching out to dispute a fraudulent account reported by ******************************************************************** on my credit file. This account was opened without my consent on 12/4/2020 (Account Number: ******************, and it is a result of identity theft.I have taken proactive measures by filing a report with ***************** and local law enforcement. Despite my efforts, this fraudulent account remains unresolved on my credit report, negatively impacting my credit score and financial stability.I insist on the BBB's immediate intervention in this matter to ensure that NISSAN MOTOR ACCEPTANCE acts swiftly to remove this fraudulent account from my credit report. Their failure to resolve this issue is unacceptable and must be addressed without delay.

Business response

10/24/2024

Response attached.

Customer response

10/31/2024

Original Creditor: NISSAN MOTOR ACCEPTANCE Open Date: 12/4/2020 Account Number: ***************** I am filing this complaint for the second time regarding an account fraudulently appearing on my credit report. After recently reviewing my credit report, I found that this account, attributed to Nissan Motor Acceptance, is an error. As a victim of identity theft, I did not open this account, nor do I have any contracts or agreements with Nissan Motor Acceptance. I request an immediate investigation and demand the removal of this unauthorized account from my credit report. Please confirm the accounts deletion to prevent further credit issues.

Initial Complaint
09/30/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a Nissan Altima 2021 new 54 miles. I paid a large down payment, and paid off more then 50% of the car in less then 1 year. Making Multiple monthly payments both Principle and P&I.The car was in an accident, NMAC went to the tow yard and repossessed the car. the note was not only current, but not due for another 90 days. no notice, was sent (not by phone, email, or mail). no information provided on how to get it back no information provided on personal property then it was sold at action.I only found out when i went to get the dash cam footage to prove my accident liability in court. by then it was sold already.the car was then sold to another Nissan dealer, without a scrap or salvage title.the car was relisted as one personal owner (not ************* who actually owned it). without any damage reported for 28K no salvage, or rebuilt title, no disclaimers on the severe frame damage
Business response
10/24/2024
See attached acknowledgment / extension letter.
Business response
10/25/2024
Good morning Hannah,

It appears there was an error on our side and a document was uploaded to the incorrect case, can you please remove 1-796046000366 ********* BBB ACK EXT LETTER.pdf from Complaint # ******** for ***********, ******************************** **** ******* as this was intended for another case. We are finalizing our response for ***********, ******************************** **** ******* today and will have the correct response uploaded as soon as possible.

Thank you.

****** *******
Senior Specialist
Centralized Customer Experience Team (CCET)
Business response
10/25/2024
Response attached.
Initial Complaint
09/30/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I sent them my payoff amount and confirmed it was delivered to Nissan on 9/11/24. They attempted to auto withdraw my monthly payment on 9/17/24 causing an overdraft on my checking account. I called and spoke to an agent and they confirmed the payoff check was received, but not processed yet but that it could take a couple weeks. I then canceled my auto payment and removed my bank info from my Nissan acct. ********************** then attempted a 2nd auto with drawl on 9/20/24 causing me a 2nd overdraft fee. I called Nissan again and asked how could they do this after canceling the auto payments and considering they confirmed the payoff check had been received. They stated that they are able to make 2 attempts even after I canceled it. They said they would not make a 3rd attempt. I am now receiving past due notices from Nissan and they still have not processed my payoff. I tried an on-line chat today with a CSR at Nissan and they ended my chat before I could even explain my full situation. This is going to affect my credit rating all because they are incompetent on processing my payoff in a timely manner. They have confirmed twice now that my check was received on 9/11/24, but nothing has been done yet. They state that it takes a while to clear the bank, but I am not even showing an attempt has been made to cash the checks. There were 2 checks, a personal check and the bank check. Neither have been processed. I don't know what kind of business takes almost a month to cash a check. You think they would want to process it right away. I don't have thousands of dollars to just keep paying a monthly payment to them until they get around to processing my payment.
Business response
10/24/2024
Response attached.
Initial Complaint
09/30/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear Better Business Bureau,I am writing to file a complaint against ***** INF ** regarding an error on my credit report. The report inaccurately shows an account that was supposedly opened on 9/8/2021, with account number ***********, reflecting an amount of $15,544. This account does not belong to me, and the information provided is incorrect. I have made attempts to resolve this issue directly with NISSN INF **, but I have not received an adequate resolution.I request the BBB's assistance in rectifying this matter and having the erroneous account removed from my credit report promptly.Thank you for your attention to this issue.
Business response
10/15/2024
See attached.
Initial Complaint
09/26/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
called the customer relations # to speak to a supervisor about my so called **** was told could not leave a message they will call you in 12 to 24 hours all the numbers all go back to the same people.
Business response
10/18/2024
Response attached.
Initial Complaint
09/26/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I made agreement with Nissan Acceptance Motor to have two months bridge. After NMAC acceptance the agreement I was told by NMAC to not worry abd continue with my regulae monthlt payments on Sept 2024. After submitting my Sept payment my car was taken by Repossessions. Has to pay 2600 including excesive fees. After a call with NMAC I was told that a letter was sent to sign, I did not received a letter in the mail or portal and was not told prior about this letter.I already pay $2620 to get car pack since last week. NMAC is having a shortage with Money Gram and Paymentus. I was told to make a payment thru *************. For which now I was told to wait another 10 days to get my car back that even with payment the car was gonna be transported to auction. Every time I call costumer service I am told lies and feed with bad faith from NMAC.
Business response
10/18/2024
Response attached.

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ComplaintsforNissan Motor Acceptance Company, LLC

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