ComplaintsforNissan Motor Acceptance Company, LLC

• Initial Complaint

  09/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with INFINITI FINANCIAL SERVICES, I do not have a contract with INFINITI FINANCIAL SERVICES, they did not provide me with the original contract as I have requested.

  Business response

  10/16/2024

  Response attached.

• Initial Complaint

  09/23/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Back on 6/2021 we leased a car through Nissan Financial. Lease was up in 6/2024. I have decided to by put my lease with a different loan company than Nissan Financial. After weeks of back forth with Nissan and the new loan company the money was sent to Nissan by the loan company to buy the vehicle. On 9/17/24 the new loan company issued an over night check to Nissan which was delivered and signed for on 9/18/24 at 9am. On Friday at 11:55am a tow truck showed up to repo the car. After calling Nissan to see what was the issue. It was found that Nissan did not cash the check. So after speak with a supervisor who stated to call back with the tracking number to the check the car would be put on hold for possession. We called back with the tracking number and they stated sorry but we need the check number amount and date on the check. We did confirm that the mail room received the package but they needed the above information to verify the check. All the information was given and still after numerous hours on the phone and a call back to them 9/23/24 the check is still missing and Nissan still has the car and will not release it. They stated that the check could just be on someones desk and not processed but no one can give information on who has it. So Nissan has now lost over ****** check and taken a car that another loan office bought

  Business response

  10/15/2024

  Response attached.

• Initial Complaint

  09/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In April we purchased a car from ********** Nissan (**). We attempted to set up automatic payments through the app as instructed but it didn't work the first 2 months and even after talking with NMAC and our bank it didn't appear it was going to work correctly. This car was purchased by/for my young adult son who was making the payments, etc. Unbeknownst to me, NMAC suddenly started auto drafting his account in July (after 2 months of trying to resolve the issue of that auto draft not working for us). My son had made the payments and then in July suddenly the draft kicked in and so there were 2 payments made. One was initiated by my son, the other auto drafted. In August, the same thing happened, but this time when NMAC attempted to auto draft there was not enough money in his account (he had ALREADY made the August payment and was in fact a month ahead in payments b/c of July).He was alerted by NMAC that there were insufficient funds. We called and spoke to a very nice gentleman who was VERY apologetic about what he told us next... we would now be LOCKED OUT of the app and wouldn't be able to auto pay for SIX MONTHS!!! WHAT? WHO TREATS THEIR CUSTOMERS LIKE THIS????I wrote a letter on 8/26/24 explaining the above and requesting that they unlock his access to the app so he can make the payment each month and asked they contact me (loan was supposed to be cosigned by me, but I think the dealership put it in my name as the bill comes only in my name). I sent the letter (attached) certified, return receipt. Got the receipt back, but zero communication from them. When we called NMAC, the gentleman also told us that we would receive correspondence on how the bill could be paid; by mailing a check or online through a service that would charge my son a fee. We have received a bill but no information on how to pay electronically through the service he mentioned.

  Business response

  10/15/2024

  Response attached.

• Initial Complaint

  09/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  as per 15 USC 1611 Experian ,Transunion ,and Equifax is criminally obligated. They are affably obligated for twofold the measure of the money charge as per 15 USC 1640 . I am requesting they eliminate this supposed obligation from my shopper reports, transmit installments to me for infringement. A supposed obligation being outfitted on your "credit" report is an infringement of 15 USC ***** b .(2) It is likewise publicizing to certain installment. Which is illicit. Im requesting that you eliminate these transactions from my report promptly as they are and infringement of my privileges as a government protected purchase under the title 15 section 41. Concerning the records underneath as a customer im requesting a cancellation of the records. CC Consumer State Senate. Cc Federal Deposit Insurance Corporation. CC Comptroller of the Commisiion. **************************

  Business response

  10/14/2024

  Response attached.

• Initial Complaint

  09/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I totaled my car July 9, 2024. NMAC has given us the run around trying to get this paid off. They lost my insurance companys check and my ************* check. It took three weeks for them to find them and post to the correct account. They have now lost the final payment check to completely pay it off from my local dealership. They are rude, have no clue what they say. No two people tell me the same thing, even supervisors are rude and just passing the ***** I need this fixed asap. They received the last payment on September 12, 2024 at 12:25 pm. I have copies of everything and all of my detailed notes from 20+ calls to them. Once they once again find the check they say they dont have, they will owe me a refund. They expect me to make another payment I refuse because of they have totally failed to do their jobs correctly!! I told them I will fight if they ding my credit because if all of this.

  Business response

  10/15/2024

  Response attached.

• Initial Complaint

  09/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I sold my SUV that I had financed through Infiniti Financial on 5/15/2024 to ******. I went in and closed my account online as soon as I sold the car. On June 11th, 2024 Infiniti pulled my automatic payment of $1,919.28 so I called in at 8:15a.m. and was told that Infiniti would reject my payment since the account was closed and I would receive the refund in the mail within 30 days.Not receiving the refund I called back into Infiniti on 7/25/24 and ****** told me to submit a bank statement with a bank name and letterhead showing the money was pulled out of my account and the date it was pulled. I emailed to ********************************************************************************************* that day and it was supposed to take 7-10 business days to find the payment and release the refund via check to my house. I called back on 7/30/24 to make sure they received my bank statement and they had not, but this lady was very helpful and I was able to email directly to her and she uploaded to my account. She told me to wait another 7-10 business days to review and see if my refund check had been issued. Called back on 8/12/24 and they're still not seeing the refund processed. The lady on 7/30/24 did start an "Investigation" so that would take 21 calender days. Called back on 8/21/24 and still no record of refund being issued. Was told to call back in 2-3 days. Also called into Consumer Affairs line to see if I could get help there, they told me they'd open another "investigation" but were no help. I also emailed ***** ******** (VP of *****************************) with no response from him or his team.Called back on 8/30/24 and **** said no update to file. They've taken an additional $1,919.28 of mine and are not refunding it. They've held my funds for almost 90 days with no response of a cure.

  Customer response

  09/19/2024

  About one week after I posted this complaint I received the refund check in the mail from Nissan/Infiniti. 

  Business response

  10/30/2024

  Please see attached.

  Customer response

  10/31/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  09/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I turned in a leased vehicle and am being fraudulently charged $300 for "worn rear tires" on a car that was 3 years old with less than ****** miles. The tire gauge clearly shows the tires are in the acceptable category and also the dealership that is now in possession of the vehicle stated that the tires passed inspection and are original. I have documented proof of this information.N.M.A.C. is trying to intimidate and harass me by sending me an invoice once a week for the past month with the last one stating I am in default and if I do not pay they will be sending me to collections as well as contacting the credit bureau.

  Business response

  10/21/2024

  Response attached.

  Customer response

  10/23/2024

  I have finally spoken to someone about these charges and they were dropped. 

  Thank you very much for your assistance.

  ******

  Customer response

  10/24/2024

  I have reviewed the business response and accept this resolution. I have finally spoken to someone about these charges and they were dropped.
  
  Thank you very much for your assistance.
  
  ******

• Initial Complaint

  09/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a 2017 Nissan Rouge with 40k miles. The paint on the roof is rusting, the roof rack rail paint is chipping, the sunglass console is dangling with light wires because it has come unglued and the rearview mirror's edges has some sort of shadow developing on it. The cost to repair these items is astronomical and I feel that a car with 40k miles shouldn't have all these problems. This is NOT normal wear and tear.

  Business response

  10/11/2024

  Response attached.

  Customer response

  10/14/2024

  I have reviewed the business’ response and accept this resolution because I traded in my LEMON and will never buy another Nissan again! 

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I leased a car in June 2023 through a dealership in *******. There were paperwork issues from the beginging for some reason they filled out the paperwork incorrectly. Once all that was resolved with the dealership and went to NMAC when it was time for renewal with my local state *** i paid the fees and *** refused to give me my tags because they said NMAC needs to finalize paperwork on their end. I have been dealing with this since April of 2024 (look at your call logs NMAC). I have called almost once a month in beginning and now lately every 2 weeks. I have a car in my driveway I can't drive because it is illegal to drive a motor vehicle with no current registration. I have paid for this car and still not able to drive it. I have escalated multiple times to their management team with 0 call backs ever. When you call customer care at ************ they will tell you they will get someone to call you back or call back after 10 days each time. No one one calls back and when I call back its like starting all over or even the smart ones actually do some digging and say oh we see its gone to our registration department but we are waiting on the ***. I still can't fathom to this day how a big corporation like NMAC cant figure out why I can't get my tags from the *** because of a paperwork deficiency on NMAC part. Seems like no one there has any clue what is going on nor wants to take any ownership. I am seeking a reimbursement of the time frame of prepaid lease payments from June 2024 till I can get some tags in my hand. Current lease ends in December total time my car is sitting right now 3 months.

  Customer response

  09/16/2024

  the account # in question is *************

  Business response

  10/10/2024

  Response attached.

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a leased vehicle, a Nissan Rogue. I moved to VA at the end of August 2023. This state charges state property tax on vehicles. NMAC incorrectly made it seem that I lived in ** for the duration of my lease (April 2022). As a result, the original property tax that I was charged was $1400 then it increased to $1503.13. They didn't provide ANY documentation for this charge. When I contacted the property tax office in *******, they replied that refund check for $975.33 was mailed to Nissan on May 30th, 2024. They originally paid $1400.68 on April 25th. The net charge for the August-December 2023 Personal Property Taxes for my vehicle was $425.35. Yes, they are charging me INTEREST of $102.45 on the original property tax that I obviously didn't pay as I knew it was incorrect. I've called customer support numerous times and spent hours via their ************ and no has resolved this issue. I will pay the $425.35 when the property tax is corrected on my Payment Snapshot.

  Business response

  10/11/2024

  Response attached.

  Customer response

  10/14/2024

  I have reviewed the business’ response and accept this resolution. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩