Business ProfileforTicketSales.com
Current Alerts For This Business
In May 2023, Ticketsales.com cooperated with BBB’s September 2022 request that the business adequately address a concerning pattern of BBB consumer complaints. At the time, the company communicated actions that it would take, or had already taken, to prevent similar complaints in the future. In response, BBB agreed to monitor the company’s BBB complaints for up to a year. The monitoring and review were completed May 2024.
Among BBB's complaint review was a concerning pattern of complaints alleging:
~Ticketsales.com does not always make it aware to consumers they are purchasing from third-party website instead of the venue website;
~misleads total amount of charges/fees, ticket acquisition, and refund policy until after purchase;
~ignored requests for assistance with tickets purchased that were never received;
~and moreover, ignored requests or no useful assistance from customer service.
After conducting a review of Ticketsales.com complaints opened within the past 12 months, BBB determined the allegations and overall pattern of complaints persist.
Additional business information
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 3824 Cedar Springs Rd # 801-4866, Dallas, TX 75219-4136
- BBB File Opened:
- 12/12/2018
- Business Management
- Mr. Tom Cummins, CEO
- Contact Information
Principal
- Mr. Tom Cummins, CEO
Customer Contact
- Customer Service Team, Complaint Contact
- Mr. Tom Cummins, CEO
- Additional Contact Information
Phone Numbers
- (888) 729-4718Other Phone
- (877) 856-0788Other Phone
Email Addresses
- Primary
- (888) 729-4718
Customer Complaints
1,392 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/09/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
450 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
John K
1 star11/19/2024
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