Business ProfileforPrime My Body
Health and Wellness
Current Alerts For This Business
Advertising Review:
On June 12, 2020, BBB Serving North Central Texas requested that Prime My Body substantiate, modify, or discontinue claims advertised in its marketing materials. In particular, BBB noted the businesses advertises that products are "Made in USA", are "non-toxic", and are "made from 100% organic ingredients".
BBB also noted a large number of claims attributed to CBD, CBG, and dietary supplements that require competent and reliable scientific substantiation. These include both explicit and implied claims across the company's website. A small sample of which includes claims that its products:
"Minimizes stress that impairs immune health and its response system."
"Promotes white cell production"
"Supports faster recovery during declined health"
"Helps balance endocannabinoid system function"
"Promotes greater focus"
"NOX is the world's only hemp-infused, nitric oxide skin rejuvenation system that uses progressive technology to help your skin naturally purify and revive itself."
"MADE WITH 100% ORGANIC INGREDIENTS"
According to the BBB Code of Advertising, "Claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data."
The BBB Code of Advertising also states, "'Made in USA' and similar terms used to describe the origin of a product must be truthful and substantiated. An advertiser must not express or imply that a product or product line is exclusively 'Made in USA' unless all or virtually all of the product is made in the U.S. All significant parts and processing that go into the product must be of U.S. origin. That is, the product should contain no -- or negligible -- foreign content."
BBB worked with the business for a number of months and provided extensive examples of modifications that would not require substantiation. The business originally committed to working with BBB to resolve advertising concerns, but ultimately failed to provide substantiation or make modifications.
As of February 9, 2021, the business has failed to substantiate, modify, or discontinue the advertising concerns brought to its attention.
BBB also noted a large number of claims attributed to CBD, CBG, and dietary supplements that require competent and reliable scientific substantiation. These include both explicit and implied claims across the company's website. A small sample of which includes claims that its products:
"Minimizes stress that impairs immune health and its response system."
"Promotes white cell production"
"Supports faster recovery during declined health"
"Helps balance endocannabinoid system function"
"Promotes greater focus"
"NOX is the world's only hemp-infused, nitric oxide skin rejuvenation system that uses progressive technology to help your skin naturally purify and revive itself."
"MADE WITH 100% ORGANIC INGREDIENTS"
According to the BBB Code of Advertising, "Claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data."
The BBB Code of Advertising also states, "'Made in USA' and similar terms used to describe the origin of a product must be truthful and substantiated. An advertiser must not express or imply that a product or product line is exclusively 'Made in USA' unless all or virtually all of the product is made in the U.S. All significant parts and processing that go into the product must be of U.S. origin. That is, the product should contain no -- or negligible -- foreign content."
BBB worked with the business for a number of months and provided extensive examples of modifications that would not require substantiation. The business originally committed to working with BBB to resolve advertising concerns, but ultimately failed to provide substantiation or make modifications.
As of February 9, 2021, the business has failed to substantiate, modify, or discontinue the advertising concerns brought to its attention.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 11511 Luna Rd STE 180, Dallas, TX 75234-6451
- BBB File Opened:
- 5/19/2017
- Years in Business:
- 9
- Business Started:
- 6/4/2015
- Business Started Locally:
- 2/17/2017
- Business Incorporated:
- 6/4/2015
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- PrimeMyBody
- DMG PrimeMyBody.com, LLC
- Business Management
- Mr. Paul Rogers, CEO
- Ms. Mary Mix, Executive Vice President
- Mr. Delmar "Del" Rogers, President/Treasurer
- Mr. W.T. "Skip" Leake, Vice President/Secretary
- Contact Information
Principal
- Mr. Paul Rogers, CEO
Customer Contact
- Mr. Paul Rogers, CEO
- Ms. Mary Mix, Executive Vice President
- Mr. Delmar "Del" Rogers, President/Treasurer
- Mr. W.T. "Skip" Leake, Vice President/Secretary
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Complaint Details Unavailable
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Kyle S
2 stars07/08/2022
I am reluctant of any MLM, but had a friend who was a super sales man and had made some significant money pretty quickly with this. He said, if I just sign up, he'd come to some of my big networking parties and do all the work. So I did, and he did, and it was all fine, I think I made $3,500 in commissions from him signing people left and right.. Not bad I thought. Then one day, they said, 'we are changing payment systems'. For whatever reason, it would not accept the online submission.. yet they still owed me I think $1,300. This is all pre-covid. After a few months, no matter how many times I reached out to customer service... no one would respond, other than 'do that online'.. Which I had tried continually. I finally quit paying my monthly fee, because it is absurd for them to still pull money from my account and yet not pay me what they owed for a solid 6 months. I tried calling over and over, no assistance or help. Finally got a response, "Sorry, but we cannot pay you anything because your account is not active". Well, duh, I am not paying you a significant monthly fee when you literally owe me $1,300... So now, years later... still nothing. There is a floating account... amazingly all my previous friends work 'royalty revenue' magically ceased as well. So in the end, they are quick and efficient in taking your money, but when they owe you... it's like they are an invisible company. If they simply paid me what they owed me, then fine. They have had well over 3+ years... ZERO attempt to correct the situation. Much less the continued revenue they received from the dozens under me after this. If they had integrity and paid up, I'd remove this, otherwise.. DO NOT WASTE YOUR TIME.. YOU ARE JUST ANOTHER MONTH COG ON THE PYRAMID SCHEME.
Prime My Body Response
07/11/2022
**** ****** has been paid all commissions due to him.
**** became an Affiliate on 1/8/2017.
**** was paid by manual checks until we switched to an online system. ****'s last manual check was issued on 6/23/2017. The list of manual checks issued to **** can be found in the attachment "**** ****** 2017 commission checks".
On 7/1/2017 we switched to an online payment system. As you can see all commissions owed to **** have been paid to him. He was sent checks from our "on-line system". **** claims that he was never paid once we switched to the "online system". "**** Transaction log" shows the amounts loaded to our on-line commission portal and then shows the amount that was paid to **** by check. In order to be paid by check **** had to enter his banking information. Checks could not have been issued without **** entering his banking information. Checks were mailed to him based upon the address he submitted when setting up his online account.
*** you can tell from the "**** transaction log" from our commission portal, **** has a final balance of $0.00 showing that everything has been paid to him and nothing is outstanding.
In 2017, **** received a 1099 in the amount of $1572.43, all the funds owed and paid to him. Of that $1572.43, $821.92 was from manual checks and $750.51 was from the "on-line system". In addition, I am sharing a screenshot showing the amount of commissions that **** earned, it is $1617.42, not $3500.00 as Mr. ****** is stating. The small discrepancy between what he earned and what he is paid is due to the fees associated with the on-line system. Those fees are explained to all new Affiliates prior to enrolling. PMB does not keep the fees charged from our 3rd party vendors.
Our last communication from **** was on 12/5/2017 (see **** email) and at that time he was told that all of his back commissions had been paid. In the past 4.5 years, we have had no additional communication from ****. If **** was still owed commissions, we would have expected communication sooner than July 2022.
If Mr. ****** thought he was owed additional funds, he could have contacted us upon receiving his 2017 1099.
If Mr. ****** thought that he was owed additional funds in 2018, he should have contacted us then. We do not believe that Mr. ****** was still doing the business in 2018, as his last order was in October of 2017. Mr. ****** did not introduce any new people to the business after April of 2017.
This is an issue from 2017, 3 years before COVID was even a thing.
It is our opinion, since the information contained in the review is not accurate. We wish to have this review removed.
**** became an Affiliate on 1/8/2017.
**** was paid by manual checks until we switched to an online system. ****'s last manual check was issued on 6/23/2017. The list of manual checks issued to **** can be found in the attachment "**** ****** 2017 commission checks".
On 7/1/2017 we switched to an online payment system. As you can see all commissions owed to **** have been paid to him. He was sent checks from our "on-line system". **** claims that he was never paid once we switched to the "online system". "**** Transaction log" shows the amounts loaded to our on-line commission portal and then shows the amount that was paid to **** by check. In order to be paid by check **** had to enter his banking information. Checks could not have been issued without **** entering his banking information. Checks were mailed to him based upon the address he submitted when setting up his online account.
*** you can tell from the "**** transaction log" from our commission portal, **** has a final balance of $0.00 showing that everything has been paid to him and nothing is outstanding.
In 2017, **** received a 1099 in the amount of $1572.43, all the funds owed and paid to him. Of that $1572.43, $821.92 was from manual checks and $750.51 was from the "on-line system". In addition, I am sharing a screenshot showing the amount of commissions that **** earned, it is $1617.42, not $3500.00 as Mr. ****** is stating. The small discrepancy between what he earned and what he is paid is due to the fees associated with the on-line system. Those fees are explained to all new Affiliates prior to enrolling. PMB does not keep the fees charged from our 3rd party vendors.
Our last communication from **** was on 12/5/2017 (see **** email) and at that time he was told that all of his back commissions had been paid. In the past 4.5 years, we have had no additional communication from ****. If **** was still owed commissions, we would have expected communication sooner than July 2022.
If Mr. ****** thought he was owed additional funds, he could have contacted us upon receiving his 2017 1099.
If Mr. ****** thought that he was owed additional funds in 2018, he should have contacted us then. We do not believe that Mr. ****** was still doing the business in 2018, as his last order was in October of 2017. Mr. ****** did not introduce any new people to the business after April of 2017.
This is an issue from 2017, 3 years before COVID was even a thing.
It is our opinion, since the information contained in the review is not accurate. We wish to have this review removed.
Customer Response
07/12/2022
Wow, now they have locked me out of my account!!! That way I cannot access my old records... just wow, what a childish thing to do! It's amazing in years they never returned a single corresopndence, until I report to BBB. Well played Prime My Body.
Please change my review to a one star. I talked directly to my sponsor and his sponsor (which is near the top of the company). I was totally ignored. Ans yes, I tried several times. THIS COMPANY IS A FRAUD. That is my collusion. I was NEVER able to sign up for the online system, so it is impossible for me to recieve, and considering they sent out a government tax report on money they have kept.. now they are committing TAX FRAUD. I will be reporting to the tax authorities. Do NOT
Please change my review to a one star. I talked directly to my sponsor and his sponsor (which is near the top of the company). I was totally ignored. Ans yes, I tried several times. THIS COMPANY IS A FRAUD. That is my collusion. I was NEVER able to sign up for the online system, so it is impossible for me to recieve, and considering they sent out a government tax report on money they have kept.. now they are committing TAX FRAUD. I will be reporting to the tax authorities. Do NOT
Prime My Body Response
07/15/2022
Mr. ******* Your account was terminated due to non-renewal, this was done back in 2019. If an Affiliate does not renew, their account is terminated.
Below are the checks written to you from our on-line system. All of these checks have been cashed.
2017/12/16 08:35:14 eWallet to Check Check From eWallet Settled USD 37.70
2017/12/14 08:35:14 eWallet to Check Check From eWallet Settled USD 467.38
2017/12/14 08:35:14 eWallet to Check Check From eWallet Settled USD 72.32
2017/12/02 08:35:19 eWallet to Check Check From eWallet Settled USD 23.78
2017/11/11 08:35:14 eWallet to Check Check From eWallet Settled USD 22.00
Here are the manual checks written to you prior to our online system. All of these checks have been cashed.
3/10/17 check ***** $265.00
4/21/17 Check ***** $80.40
4/28/17 Check ***** $59.18
5/12/17 Check ***** $58.29
5/19/17 Check ***** $33.34
6/2/17 Check ***** $227.54
6/9/17 Check ***** $47.57
6/16/17 Check XXXXX $50.60
Since these checks were mailed to you and cashed, we disagree with your claim of tax fraud. If you felt that your 1099 was in error, you should have immediately contacted us and told us, but as you can see all checks were cashed and the amount reported to the IRS was correct.
Also, on 9/4/2017 you made changes to your online payment account - you updated the name on the account and made a slight change to the address.
As stated previously, our last correspondence with you you was 12/5/2017 and we responded to your email. We have had no further contact from you until you decided to give us this incorrect review.
If you have further questions, you may reach out to me directly.
Below are the checks written to you from our on-line system. All of these checks have been cashed.
2017/12/16 08:35:14 eWallet to Check Check From eWallet Settled USD 37.70
2017/12/14 08:35:14 eWallet to Check Check From eWallet Settled USD 467.38
2017/12/14 08:35:14 eWallet to Check Check From eWallet Settled USD 72.32
2017/12/02 08:35:19 eWallet to Check Check From eWallet Settled USD 23.78
2017/11/11 08:35:14 eWallet to Check Check From eWallet Settled USD 22.00
Here are the manual checks written to you prior to our online system. All of these checks have been cashed.
3/10/17 check ***** $265.00
4/21/17 Check ***** $80.40
4/28/17 Check ***** $59.18
5/12/17 Check ***** $58.29
5/19/17 Check ***** $33.34
6/2/17 Check ***** $227.54
6/9/17 Check ***** $47.57
6/16/17 Check XXXXX $50.60
Since these checks were mailed to you and cashed, we disagree with your claim of tax fraud. If you felt that your 1099 was in error, you should have immediately contacted us and told us, but as you can see all checks were cashed and the amount reported to the IRS was correct.
Also, on 9/4/2017 you made changes to your online payment account - you updated the name on the account and made a slight change to the address.
As stated previously, our last correspondence with you you was 12/5/2017 and we responded to your email. We have had no further contact from you until you decided to give us this incorrect review.
If you have further questions, you may reach out to me directly.
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