We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          AT&T has 2171 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAT&T

            Long Distance Phone Service
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            208 S. Akard St.

            Dallas, TX 75202

            Get Directions
            Visit Website
            (800) 288-2020

            Customer Reviews

            1.1/5

            Average of 2,657 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            47,237 complaints closed in last 3 years

            15,894 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 139

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            AT&T operates long distance services, telecommunications, and the manufacturing of telephones and computers.

            Business Details

            This is a multi-location business.

            Find a Location

            AT&T has 2171 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              208 S. Akard St., Dallas, TX 75202
              BBB File Opened:
              11/1/1952
              Years in Business:
              139
              Business Started:
              3/1/1885
              Type of Entity:
              Corporation
              Alternate Business Name
              • Bell South
              • Bellsouth Long Distance
              • Bellsouth Telecommunications, Inc.
              • Bellsouth Corporation
              • BellSouth Telecommunications
              • Advanced Solutions, Inc.
              • Ameritech
              • A T & T Home Entertainment
              • A T & T Internet Services
              • A T & T Knowledge Ventures
              • A T & T Long Distance
              • A T & T Management Services
              • A T & T Messaging
              • A T & T Operations
              • A T & T Services
              • A T & T Telephone
              • A T & T Advanced Solutions, Inc.
              • A T & T Business Internet Service
              • A T & T Corp.
              • A T & T, Inc.
              • AT&T Long Distance
              • AT&T Long Distance Service
              • Bell South Business Systems
              • Bellsouth Communication Systems
              • Bell South Communications
              • AT&T Worldnet
              • Bell South Entertainment
              • BellSouth Business Systems
              • BellSouth Wireless Data
              • Dobson Communications
              • Pacific Bell
              • Pacific Bell DSL Services
              • Pacific Bell Telephone
              • Pacific Telesis
              • Pacific Telsis Group
              • Prodigy
              • S B C
              • S B C Communications
              • S B C Telephone Company
              • S B C - Southwestern Bell
              • S B C Ameritech
              • S B C Long Distance
              • S B C Operations
              • S B C Paging Services
              • South Central Bell
              • Southern Bell
              • Southwestern Bell
              • Southwestern Bell Corp
              • Southwestern Bell Internet
              • Southwestern Bell Long Distance
              • Southwestern Bell Repair Center
              • Southwestern Bell Telecom
              • Southwestern Bell Telephone
              • Southwestern Bell Video Service
              • Worldnet
              • Bellsouth Equipment Maintenance
              • AT&T Communications
              • ATT PO Box 5025 Carol Stream IL 60197
              • Teleport Communications Group
              • Direct Cable Services
              • Cingular
              • AT&T (formerly Cingular)
              • AT&T Mobility
              • Cingular SBC
              • AT & T Mobility, LLC
              • A T & T Mobility
              • Centennial Communications Corp.
              • AT & T Wireless
              • A T & T Wireless
              • AT&T Wireless & Mobility
              • Leap Wireless
              • Digital Life
              • DigitalLife
              Business Management
              • Mr. Chris Timmermans
              Contact Information

              Principal

              • Mr. Chris Timmermans

              Customer Contact

              • Mr. Chris Timmermans
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              47,237 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/14/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              Billing- on October *******. I called my spouse and to my surprise their phone was disconnected I contacted AT&T I asked why and they said that the company decided to sell all of area codes 787 939 and 340 to *********** and my spouses phone number was one of them I was told all I had to do was get a new number which I did a few weeks later today 11/14/24 I receive a $358 more difference on my bill I got upset called AT&T and they said that due to the change I was now responsible for all the fees associated to the change and because I did not do it prior I am now responsible for the full amount of the installment plan we were on I told them from the beginning we never received any type of notification if we would have we would have changed it prior *** kept saying there was nothing that could be done that I had to pay all of it now which I could not make a almost $300 bill payment and on top $358 for fees and installment plan I am in this mess and financial problem not because of my doing but because the company decide to sell my spouses phone number this has become a headache and time consuming issue
              Read More
              Read 47236 More Complaints

              Customer Reviews

              2,657 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brittany T

              11/05/2024

              Swapped over to fiber and when being installed a sales rep talked me into bundling phone for a discount and agreeing has been a huge regret. Received new phones and tried to activate on my own. When not capable went in store. Was told they couldn’t help me since a home rep sold me phones. Couldn’t get ahold of sales rep: keia OR her boss: Paul. Haven’t even got a text back since Saturday, even with begging and pleading for help, today being Tuesday. 3 online chats, 2 hour phone calls and 2 store visits (and 48 hours total) finally got connected and thought the hard part was over. Went to trade in devices I told were each $1000 trade in value to get into the store and a tiny crack on the edge which was covered by my case diminished value to a minuscule 350 (something sales rep never told me was even an option) so I spam call both Paul and keia only to have all calls declined at 4 o’clock on a Tuesday. I called corporate office and after an hour on the phone the only solution I was given was my sales reps would be reprimanded and I was being sent return labels to let me out of AT&T and promised a refund. Nothing for the pain sweat and LITERAL TEARS of this terrible move. I broke up with T-Mobile after 12 years of commitment to be treated like this? Your employees are extensions of you. And that leaves you being a joke.

              AT&T Response

              11/06/2024

              AT&T considers customer feedback an important tool in improving our customer service performance. We appreciate opportunity the customer has provided to improve.
              Read 2656 More Customer Reviews

              Local BBB

              BBB serving North Central Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.