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Find a Location

Streetlane Homes has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforStreetlane Homes

    Real Estate Rentals
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    BBB files indicate that this business has a pattern of complaints concerning: poor customer service, delays/issues with the application process, delays in repairs for maintenance requests, and delays in receiving a returned security deposit.

    On March 21, 2022, BBB submitted a written request to the company encouraging them to address the pattern of complaints. On April 26, 2022, the business provided a detailed written response outlining several action items designed to address the concerns and improve the overall customer experience. These items have either already been implemented, or will be fully implemented in the next few weeks.

    BBB is currently monitoring the business to determine if the stated action plan successfully eliminates or reduces the noted pattern.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.08/5stars

    Average of 196 Customer Reviews

    Customer Complaints

    631 complaints closed in last 3 years

    58 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Streetlane Homes has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      717 N Harwood St STE 2800, Dallas, TX 75201-6525
      BBB File Opened:
      1/6/2017
      Years in Business:
      8
      Business Started:
      5/16/2016
      Business Started Locally:
      5/18/2016
      Business Incorporated:
      5/16/2016
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      • https://www.streetlanehomes.com/brokers
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Streetlane Homes PM (Texas) LLC
      Business Management
      • Mr. Ernesto Herrera-Brito, National Retention Manager
      Contact Information

      Principal

      • Mr. Ernesto Herrera-Brito, National Retention Manager
      • Mr. Gary Beasley, CEO/Director

      Customer Contact

      • Mr. Ernesto Herrera-Brito, National Retention Manager
      • Mr. Scott Ducharme
      • Mr. Steven Govender-Simons
      • Ms. Laura Orr
      • Mr. Jeremy Calhoun
      • Mr. Gary Beasley, CEO/Director
      Additional Contact Information

      Email Addresses

      Customer Complaints

      631 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      196 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Brandie D

      1 star

      10/01/2024

      I am a formal tenant of ********************************** before it was moved to Invitation Homes and my experience has been incredibly disappointing. Despite numerous requests for maintenance, particularly regarding persistent mold issues and a non-working bathroom, the company has taken no meaningful action. They frequently send contractors to "check" on the problems, but this often leads to getting quotes rather than actual repairs. This ongoing cycle has caused me to miss work, resulting in significant financial loss.The situation became so dire that I was almost evicted because I could not pay my rent for two months due to not having a functioning bathroom. The presence of mold poses serious health risks and deteriorates my home's overall living conditions. I have contacted management several times, yet my concerns have consistently been ignored. The only time Its incredibly frustrating to feel unheard and neglected, especially regarding the health and safety of myself and my three children.I cannot recommend Streetlane Homes based on my experience. If you are considering renting from them, be prepared to face similar issues with unresponsive maintenance and a lack of care for your living environment.

      Local BBB

      BBB serving North Central Texas

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