Business ProfileforSignWarehouse, Inc.

I bought a new muse printer as well as the new updated LXi program. I informed my saleswoman that I would also be purchasing a new laptop. The only file we use would be on the old laptop and she assured me that we would be able to export from the old one to get it imported to the new laptop. This file is also in LXi just a previous version. After a week of trying to get someone to help me - ******* tells me I was misinformed and they will not help me -they dont provide that kind of support. I call again and ask to speak with a manager- apparently ***** - who refuses to get on the phone and tells the girl answering phones he had helped me the day before. Completely untrue-I never had any interaction with this individual. I wrote a review on my purchase letting them know the customer service was horrendous. This is the response I received:Transferring your files from one PC to another is not, and has never been, a service available from technical support. We assist with setup, configuration, driver issues and related problems. But managing your files is not our responsibility.Never once said they were even sorry for the confusion..remember the error was made by their sales person. That is not what i was told when i made my purchase. It is 1 (ONE) file and I was assured it would be transferred and someone would help me do it. Therefore-that is on them not me. They should stand behind what they say. In the future they should also be sure their employees are aware of their practices and policies. It was a terrible customer service experience and they did nothing to try and correct it. The message from The Signwarehouse company was received loud and clearnobody cares. We get it now. ****** L