Business ProfileforBi Lo Wholesale Inc.

My family has purchased 3 full sets of tires from this business without problem until the tires on my daughters car, special size, were only found at Bi Lo. My husband purchased them in Jan 2023 and in March 2023 on a Friday my daughter got a flat. Not knowing what to do on the way to school, she drove to school and called me once she got there. I changed the tire and took it in to be looked at after she was out of school. bi Lo was closed so we had to go somewhere else. The man who took the tire off showed me the split in the seam of the sidewall of the tire and asked how old they were. Only being 2 months old, he suggested I take it back and ask about a warranty. The following Monday my daughter and I went to Bi Lo. After waiting 10 min without greeting, the manager *****, asked ** what our problem was. I explained about the purchase and wanted to know if it was under warranty so we could get a replacement. He didnt look at the receipt I gave him and wrote up a ticket or service. He told ** to drive around the back and he needed to see if the tire was defective if it was going to be covered by warranty. We did as he asked and the guy in the back asked what we wanted when we arrived in the service bay. I explained the story to him and showed him the tire. He took it out and said he could see it was driven on flat. I told him I knew that but I wanted to know why it had gone flat so I would know if it was covered by warranty or not. He took it and messed with it for a few minutes and then told he couldnt do anything because it wasnt on a wheel. I offered him my full size spare to use and he said that wouldnt work and I didnt know what I was talking about. I asked him to put the tire back in the trunk. He said I needed to talk to his manager. I went back in and approached *****. He said I guess you messed up your tire. I asked why the guy out back couldnt check the tire using my spare and he said I dont know but with that attitude I wouldnt help you either