Business ProfileforOpen Infra Inc.

They came out here a year ago and we eagerly signed up. We have been tortured by *********** and *********** for years, and we were delighted to get away from old DSL to the latest & fastest, fiber. They are covering large areas of my county. When they first started digging, people lost their access to water and sewer because OI was digging them up. The county had to shut them down until they fixed all the damage. They also instituted rules about digging that OI should have already been familiar with.They finally showed up this summer (2024), and installed the cable. Before they left they said it was ready. It did not work. The modem had a red light on it. We called OI and told them that the red light was on on the modem. They sent a guy who took 1 look at the modem and said, "When the red light is on, I can't fix it." He said someone would call me at the first of the week to send a tech out that knew how to fix it. They never called. I called them. They knew nothing. They sent someone out who "fixed" it, only it still didn't work. They finally got it up and running for about a week. It is faster than DSL, but not by much. Now there's an "outage." After a signal week, we lost our internet last night. This morning we still didn't have it. I called and they said that it was back up and should be working. They've been at it all day and still no internet. These people are the fiber optic version of Centurylink, Brightspeed, and Lumen. It's a clown show. I haven't paid them anything yet and I'm not going to. I'm canceling the contract. Why would I pay $100 a month for more of the same?