ComplaintsforDelta AutoGroup
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We purchased a car from this dealership 11/15/22, we traded in a vehicle and financed the remainder including the $3200 for the extended warranty. The loan was paid in full July 14th 2024 and in August 2023 the dealership canceled the extended warranty for non payment. We are currently having issues with the car that would be covered, but now there is no coverage according to the actual warranty company and they tell me we have no recourse because they never received payment.Initial Complaint
05/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My husband and I bought a used car from Delta Autogroup. We bought an extended warranty through them with ************************ for $2828. They never processed the payment for the warranty and have since gone out of business. We are now out over $3000 for the warranty plus out of pocket expenses for repairs that should have been covered under the warranty.Initial Complaint
05/04/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Delta Autogroup owes ** a refund of $2354.00 for a cancelled service contract. The paperwork for the cancellation and refund was completed and submitted in January 2023. We have contacted them by email and phone many times. We contacted the service contract company and they stated Delta had never sent them the money for the extended warranty and we were to look to the dealership for our refund. The business has since closed,Business response
05/04/2023
Dear valued customers,
I hope this email finds you well. I wanted to reach out to you regarding your recent requests for refunds on services provided by our dealership.Unfortunately, due to unforeseen financial issues, our business has been forced to close its doors.
We understand that this news may be disappointing for some of our customers who were hoping for refunds, but we want to be transparent with you about our current situation.At this time, we are unable to provide refunds as our business is currently unable to meet its financial obligations.
We understand that this may not be the news you were hoping for, but we want to assure you that we are doing everything we can to address this situation and ensure that our customers are not left with any outstanding issues.
We appreciate your understanding and continued support over the years. Thank you for being a part of our journey, and we hope that we can continue to serve you in the future.
Sincerely,
DAG TeamInitial Complaint
05/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
buy a vehicle In this business, Delta Autogroup, with address *********************************** Branch, ** ***** Dealer GDN P-****** for the total amount of $11,300.10, which included title registration, plates and inspection. 60 days have passed and I did not receive any of the mentioned documents, the place was closed, it remains. The phone is not answered ************. I have the sales and purchase documentation and there is no way I can contact the company, owner or person responsible. The ***** motor department office has not received any registration documents or plates on this vehicleInitial Complaint
04/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The company owes me $454.00 dollars. The Gold Standard returned 454.00 to Delta Auto group and not me. Delta auto group did not send it to me. I call them 10 plus times and they always said the bookkeeper would send it. They never did.Initial Complaint
04/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I buy a vehicle from Delta ********** and they charged me for a vehicle warranty but they never paid for the warranty. The *************** never received the payment for it. I called ***** the guy that sold me the car and also ****** manager his name is *****. ***** said they were going to mail me a reimbursement check just to give them **** days. But now the dealer is out of business. I call and call ***** to his cellphone but he dont answer or return my calls. The Dealers phone number dont work. I dont have a phone number for *****. I need help. Thank You in advanceInitial Complaint
03/30/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Purchased a Used Vehicle for cash, From "Delta Autogroup", a DBA of "Sahara One ***** After more than 30 days, did not receive tags or registration. Calls and emails went unanswered, visited the Dealer and found the premises vacated. Told by a neighboring business that he has gone out of business, bank took vehicles left on the lot. Filed a claim with TX DMV. I do not know if documentation and payment for Registration and Sales Tax were sent to DMV.Initial Complaint
10/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased a used car from Delta Autogroup on sept. 24. Less than two weeks later the vehicle wouldn't drive so I took it to the shop. The repair shop informed me that the transmission was busted for a while and needed to be replaced. The repair shop said the business that sold the car to me would have known about this issue. I was not offered a warranty when I purchased the car either. It will now cost me over $10k to fix the issue the dealer knew about before selling me the car. When I called the dealer to ask them about the issue they told me it was my fault and the vehicle was perfectly fine before I bought it.Business response
12/28/2022
Business Response /* (1000, 6, 2022/10/24) */ Dear sir / Madam We do try our very best to check our vehicles and provide superior service , then a case like this happens and then the customer takes the vehicle to an honest mechanic that does a right diagnosis. thank you ****** for calling us back and letting the BBB know that this issue has resolved. As always we are here to help DAG team Consumer Response /* (2000, 8, 2022/10/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
07/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I traded my car in on 06/04. Signing off on that deal the Nissan Rogue that I traded was turned over to them that day. Sense than My old loan company has not received a check for the payment per the agreement of my trading the car in. I've contacted their Financial guru a total of 3 times from June 22 till now allowing time in between for the issue to be corrected and their has been no resolve. I contacted my old loan company twice to see if they received anything to make sure and they have not received a check yet. It is now 07/06 and I am still receiving late payment updates for the car I traded in. This has been a terrible experience. And to top things off this is now directly affecting my credit as it now shows that I have 2 auto loans. I am beyond frustrated with the level of service that I am receiving from this company and hope that a resolution can be provided as soon as possible before a late payment is reported to collections. The payment for the car I traded in was due 06/16 a week and a half after the car was traded in. If I signed the car over to you it shouldn't still be in my name with bills coming to me. I don't understand how they haven't gotten a check over to my old lender but have the Nissan Pathfinder in my name just in time for the first payment to be due. This has been a terrible experience.Business response
08/18/2022
Business Response /* (1000, 5, 2022/07/12) */ Dear sir / Madam We do understand the frustration that Mrs. ****** is describing and we do our very best for that not to happen ,but due to the nature of the loan secured to our customer the pay off the traded in vehicle is dependent on the new auto loan approval which was severely delayed by Mrs. ****** not providing us with proof of residence that the bank needed for 10+ days which has postponed everything. When a trade-in is involved we have 30 Days to pay it off and your payment date is not taken in consideration as you can trade in a car on your payment day or a couple of days before to avoid payment all together .. all what that does is prolong the pay off period. After the approval of the loan and the funding process, the trade in was eligible for a pay off that was sent to the appropriate financial institution via certified mail. As we try our very best to serve every body with excellent service, some procedures are not under our control. I hope this clarified the matter Truly DAG Consumer Response /* (3000, 7, 2022/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've been in contact with The financial guy and never once did he explain to me that information was missing on my end. I even asked him if I needed to do anything on my end and he said we are all set, so I need you guys to communicate before submitting a response with statements that aren't true to defer the problem instead of taking responsibility. If you want me to I would be happy to upload the messages between me and The financial guy. Thank you ! Business Response /* (4000, 9, 2022/07/18) */ Dear Sir / Madam Securing a bank loan is a dynamic process, that has a lot of moving parts as changing the address from Carrollton to Mesquite ,an issue that will raise a flag with the financial insitute as in our case here. The above is just an explanation of a side issue , the main issue is that the trade-in mentioned is payed off as soon as the loan was funded rendering this complaint null. Have a nice day. DAG Consumer Response /* (4200, 11, 2022/07/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The issue has now been taken care of so I appreciate that; however, I don't appreciate being blamed for why the process was delayed, when I was physically in communication with one of your employees and he didn't inform me that they needed anything from me. Again I appreciate you guys for taking care of the issue and understand that part of the process is beyond y'all's control, but would've appreciated your representative communicating that to me if you all were waiting on me. None the less It's taken care of and that's what I needed so I appreciate it.
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Customer Complaints Summary
10 total complaints in the last 3 years.
1 complaints closed in the last 12 months.