Business ProfileforWhitewater Express Car Wash

Despite having a monthly membership, the gate would not lift when I entered the carwash. The last trip I spoke with a rep. who said the issue was fixed. I tried again today, 10/9/22. I asked the man at the entrance what needed to be done to fix this as it wasnt the first time this happened. He (*****) said my info was in the system, so he wasnt sure. He called a man over who I later learned was the mgr., *****************************. ****** told me if I stopped by member services, hed look at my account. ****** said my membership expired for some reason in August. He asked if I wanted to start a new membership. I replied I wanted to keep the plan that I had been paying for as it was cheaper. He said he could only offer one of the current plans. I told ****** that *********************** first set up the account. ****** looked in the computer & asked if we had 2 cars. I replied agreeably & identified the make of the cars. I restated I wanted to remain with the plan originally set up. ****** said he could not do this as he could not see the price that we had been paying. I called bs & assured him I could support what was being deducted from our account. He again stated he could only initiate a new plan. I asked for the managers name. He said he was the mgr. I asked for his manager's name or owners name. He replied he could not share this info for privacy reasons. When asked he was telling me he'd rather I get on the internet to attempt to get a resolution he said that was fine. I asked for his last name. He refused to provide it. I pulled the business card from the rack containing his name & shared that his customer service abilities sucked. I said this information could be found online to which he reiterated he would only offer a new membership. I recognize my response came from a place of frustration & was less than professional which I regret. Nevertheless, I am asking for assistance with correcting something that was no fault of mine & that is to reinstate my $29.99/mo plan.